Customer Service Lab Assistant

Kelvin Chim

****************@*****.*** Boston, MA

QUALITY CONTROL ANALYST • LAB ASSISTANT • CUSTOMER SUCCESS Trusted Sciences Professional who transforms science problems into science solutions to improve operations, support corporate strategy, and drive business growth Distinguished User Information Technology with expertise in a diverse range of technologies within multiple industry settings who ensures that quality, efficiency, and agility goals are achieved. Leader with extensive experience in orchestrating end-to-end technical operations, building high-performance teams, managing vendors, standardizing solutions, maintaining compliance, managing large-scale and complex multimillion-dollar technical projects and budgets while delivering successful results. Strategic Worker in coordinating with up to 1000 high performing medical professionals to implement best practices

& deliver compelling results to patients.

AREAS OF EXPERTISE

Asset Management

Data Management

Hybrid/Remote Work

Automation Management

LAN/WAN

Program Management

Telecom

Business Process

Process Improvement

Support

Information Technology

IT Operations

Microsoft Office

Optimization

Infrastructure

Vendor Management

Corporate Technology

Scripting

Strategy

Translation

Testing

Project Management

Technical Services

Customer Success

PROFESSIONAL EXPERIENCE

Beth Israel Deaconess Medical Center

Clinical Laboratory Assistant, Boston, MA, December 2021 – October 2022 Healthcare System/Clinical Knowledge ~ Patient Awareness & Testing Machines ~ Lab Strategy Development • Strategically provide project support and technical services for large scale medical projects for the Suffolk County, Communities in the east region of Massachusetts.

• Facilitate testing of patient, lab automation, data management and archive tracking, schedule planning, and staffing and management, for large scale laboratory testing. Hospital Dining Service Intern, Boston, MA, June 2016 – October 2016 Cafeteria Management ~ Vendor Relationships ~ Meal Assembly Line ~ Inventory Management • Assisted technical projects and operational activities for multiple concurrent projects across multiple healthcare platforms and oversaw daily technical operations for large scale infrastructure projects for Patient Living communities. This included meals for Nursing Stations, Assisted Living, and Intensive Care Facilities as well as Life Plan Retirement Communities.

• Directed Meal Preparation Optimization using local egress, traffic partitioning and quick thinking to reduce latency. Stop & Shop

Customer Success Member, Boston, MA, June 2018 – December 2018 Customer Service Strategy ~ Inventory Management ~ Technical Integration ~ Budget Governance ~ Risk Management • Expertly managed and built rapport with clients by getting to know their needs and generating repeat sales by encouraging customer return

• Developed Customer Service Strategy for moving customers into orders, and consolidation of different systems and price points from acquisitions into one seamless system, that exceeded the business requirements. EARLY CAREER HIGHLIGHTS

Time Savings / Process Improvement

• Negotiated training agreements resulting in labor reductions with each new hire.

• Achieved 4 hour reduction in manual labor each day by fixing and maintaining unused broken machines.

• Planned and implemented a process improvement script to speed up the process by 50%. Technology / Leadership

• Ensured that optimal performance was maintained for all coworkers and aided new hires in changing environments with multiple priorities and objectives in working in a new industry.

• Managed technology automation solutions for processing and testing operations—including management of Data, Archive and Delivery Recovery solutions—for 10 Hospitals in the surrounding area, while providing strategic IT and medical guidance to medical staff.

EDUCATION

Massachusetts College of Pharmacy and Health Sciences - B.S, Pharmaceutical Science

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