Front Desk Sales Associate/ Hostess
Resume:
HAYLEE
MONROY
*******@*****.***
Forney, TX 75126
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests. Easily adaptable to high-pressure, dynamic situations. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Welcoming Front Desk Associate with 2 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.
PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
Oversaw reservation payments via credit card and cash and had zero errors over the course of 2 years
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Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
•
Urban Air Trampoline And Adventure Park - Front Desk Associate/Party Hostess
Rockwall, TX • 06/2021 - Current
WORK HISTORY
• Maintained cleanliness and organization of front desk area. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and
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SKILLS
• Guest Satisfaction
• Inquiry Response
• Basic Food Service
Check in and Checkout
Procedures
•
• Guest Registration
• Hospitality Service
• Credit Card Handling
• Guest Interaction
• Customer Loyalty
• Staff Meetings
• Cash Counting
• Negotiation Tactics
North Forney High School
Forney, TX • 05/2022
High School Diploma
In Medical Classes all 4 years
of my high school experience
because of my desire to be in
the medical field once I
graduated.
EDUCATION
- BLS certified
CERTIFICATIONS
Target - Sales Associate
Rowlett, TX • 01/2020 - 06/2021
retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Used internal software to process reservations, check-ins and check-outs.
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Planned coverage needs and organized services to support incoming special events.
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Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
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Answered guest questions and referred to local points of interest.
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Oversaw fast-paced front desk operations and guests' needs at busy facility.
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Organized racks and shelves to maintain store visual appeal, engage customers and promote specific
merchandise.
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Provided positive first impressions to welcome existing, new and potential customers.
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Helped customers locate products and checked store system for merchandise at other sites.
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Answered customer questions regarding sizing, accessories and proper care for merchandise.
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Solved customer challenges by offering relevant products and services.
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• Achieved perfect attendance and on-time record.
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