Kimberly Barnes

***** ****** **. ****** ****, FL 34609 adut9c@r.postjobfree.com 917-***-****

Experienced customer service rep with technical and dispatching skills that require effective communication, prioritization and multi-tasking.

Summary of Qualifications

● Experienced customer service rep in a call center environment handling customer questions, concerns, and creating tickets to resolve issues.

● Ability to listen and convey details, conveying important information correctly and effectively.

● Experience in ICD-9 codes and CPT codes, phlebotomy, lab procedures, administering injections, patient care and communication.

● Schedule and dispatch workers, relay work orders and price dispute.

● Proficient in Microsoft Word, Excel, PowerPoint and Document Imaging. Professional Experience

Dispatcher/Receptionist January 2016-Present

One Locksmith Tampa, FL

● Inbound and outbound calls

● Credit card authorizations

● Handling price disputes with contracted companies and customers

● Receiving jobs in Powerdispatch system and create work orders

● Train new dispatchers

Dietary Aide June 2014-October 2014

St. Joseph’s Hospital Tampa, FL

● Hands on experience in assembling carts and trays

● Deliver food trays to patient’s rooms based on allowed diet plan

● Assured cleanliness and quality were met

Customer Service Representative November 2012-April 2014 Computer Generated Solutions Tampa, FL

● Inbound and outbound calls including handling escalated supervisor calls

● Troubleshoot appliances by phone and via e-mail to exchange under warranty

● Create new service tickets and edit service tickets using SAP and AS400 Receptionist January 2010-December 2011

Marion’s Maids Tampa, FL

● Answer calls and schedule cleaning appointments

● Filing, data entry, collecting payments and faxing Cashier January 2007-December 2009

Racetrac Tampa, FL

● Collect cash, count cash at end of shift from drawers and clean food area Education

Everest University Medical Assistant Certificate January 2009-January 2010