Tejaswi Patil

BEng, MBA, Salesforce *** Certified, Toronto, ON

+1-647-***-****

adut8r@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/tejaswi201/

Salesforce Trailhead: https://trailblazer.me/id/tpatil1

PROFESSIONAL SUMMARY

BEng and MBA Professional with Salesforce 201 Certificate and ample experience of diverse live projects. I possess sound technical knowledge of SalesForce processes and procedures and proficient in Salesforce Sales Cloud. An excellent team player, who is an efficient multi-tasker and analytical thinker, I immensely care for giving my best to help the organization’s success and growth.

CORE COMPETENCIES

Technical knowledge

SalesForce Admin 201

SQL

Microsoft Suite (Excel, Word, PowerPoint and Outlook)

Pardot

JIRA

Agile

Apex/Triggers

Professional Qualities

Excellent at teamwork

Multitasking

Able to work independently

Proactive

Creative thinker

Value for time and money

Ethical approach

Effective decision making

Adaptive

Analytical

WORK EXPERIENCE

SALESFORCE ADMINISTRATOR Sep 2022- Till date

Econo Petroleum, Ottawa

Created Reports and Dashboard for the purpose of showing Sales performance of the organization using the Dashboards and Reports feature of Salesforce. The Dashboard showed the number of leads generated monthly, and the various stages of the product lifecycle

Updated Salesforce organizer certificate of the organization

Created documentation for the Salesforce functionality of the organization to promote ease of use to others

Oversaw the integration of Docusign for the purpose of ease of signing business related documents by the organization and its clients. Work still in progress.

Monitoring error outputs of Data Loader schedules to ensure smooth transition of data from legacy software to the Salesforce platform

CUSTOMER SUPPORT AGENT - FANATICS Nov - Dec 2020

Teleperformance, Toronto

Acknowledged and promptly answered customer inquiries while seamlessly resolving the issues faced by them by evaluating the possibilities and prospects of resolution within policy and regulatory parameters of client.

Effortlessly and proficiently communicated with customers through various channels like voice and chat and ranked amongst the top agents for the 2020 Holiday Season Shopping

Gained complete knowledge of the eCommerce process to answer questions and resolve issues in an efficient manner

JUNIOR SOFTWARE PROFESSIONAL Sep 2018 - Dec 2019

Extentia Information Technology Pvt. Ltd, India

Contributed actively and substantially to multiple successful projects and teams throughout tenure as Jr. Software Professional in Extentia. Details of project work mentioned below.

Attended daily client calibration calls to discuss progress of tasks assigned and actionable items while simultaneously managing tasks and working on multiple projects

Sent daily time utilization reports to Project Managers and other stakeholders to maintain accountability of tasks assigned and a record of goals achieved

Helped with other projects and other teams with their projects whenever required and availability permitted with due permission of the reporting head

Gave presentations to entire Salesforce team about MyTrailhead upon launch of feature and Magic Mover App Exchange

Diagnosed Proof of Concept (POC) analysis for Salesforce surveys, Survey Force, GetFeedback, Smart news etc.

PROJECT WORK AT EXTENTIA

Project: HR Recruiting Application Sep - Dec 2019

Created recruitment application for Extentia on the basis of the requirements of HR

Implemented lightning flow link for monitoring candidate performance for in-house recruitment process of the organization

Created the recruitment process Flow Chart for the company after gaining a thorough of understanding of the requirements after several initial meetings with the HR Senior Management, Recruiters and Recruiting Managers

Created interview time reminder and calendar invite (.ics file) for the convenience of Recruiters and candidates

Created custom objects, page layouts, record types, picklists and dependent picklists based on the flowchart conceived earlier

Managed workflows, process builder, approvals as well as email templates and email alerts to make non-verbal communication effective

Created and maintained lightning flow and deployed the application for the HR Department to utilize. Application appreciated by the stakeholders of the HR Department after successful deployment

Integrated application with Dropbox and set up Community

Developed and maintained custom reports and dashboards in Salesforce to showcase the highlights of the metrics of interview process

Project: Cirrico - University of Winchester Oct - Nov 2019

Helped integrate client’s existing project with FormAssembly and remodeled existing functionality.

Attended Client calls and obtained requirements about the project from client after due calibration with them

Performed successful unit testing of the new application’s functionality, analyzed and mitigated issues identified

Maintained data quality by deleting or merging duplicate records, cleansing and updating inaccurate data as per the situation

Tested business applications with team to ensure expected performance and promptly resolved any issues observed during testing

Inspected, created and maintained complete documentation for modifications made to Fields

Designed lucid charts and created duplication rules for efficient execution of the application

Tested and improved page loading time from several minutes to a few seconds by improving integration

Project: EZShield Feb - May 2019

Provided maintenance support to already established project as per client requests on a continued basis

Managed Salesforce application user profiles, roles, permission set and validation rules as per the daily requirements sent by client

Developed workflow rules and defined related tasks, time triggered tasks, email alerts, email templates

Created profiles and implemented object, field and record level security and managed roles

Developed page layouts, components, custom objects to reach the needs of organization pertaining to maintenance support

Implemented picklists, dependent picklists, lookups, junction objects, master details relationships, validation rules and formula fields

Expanded users, roles and implemented role hierarchies, sharing rules and record level permission to provide shared access among different users

Project: Youth Business International May- Aug 2019

YBI is a non-profit organization. I helped created documentation as well as with the successful and imperative translation of project from Spanish to English

Improved Community page layout after due observation of the improvements needed and obtaining necessary approvals from the stakeholders

Attended weekly calibration calls with client to aid linear flow of communication between client and organization

Deactivated users as per the requirements sent by the client

Conceptualized and developed complete documentation end-to-end describing the functionality of the application for the client

EDUCATION

Pune University, India 2016

MBA in Operation Management

Dissertation: Published Indian Values & Ethics for Managing Business - Tata Group April 2015

Supply Chain Management

Inventory Management

Pune University, India 2012

B.Eng. in Computer Engineering

C, C++, JAVA, SQL, Database Management

Mumbai University, India 2008

Diploma in Information Technology

Dissertation: Oracle 9i-SQL Certificate (Award of Achievement) Aug 2009

Oracle University, Oracle's Workforce Development Program at ICEM – Pune, India

C, C++, JAVA, Database Management

NanostuffsTechnologies Private Limited, India

Salesforce Training Certificate 2018

EXTRACURRICULAR & VOLUNTEER WORK

Volunteered at The Young Street Mission, Toronto helping in packing food kits Aug - Sep 2020

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