Chat Agent Service

Sierra Harris

**** *********** ** *********, ** *0253

Email: ******.*********@*****.***

Phone: 470-***-****

Objective

Dedicated customer service professional with 6 years’ experience in a fast-paced environment seeking an opportunity in a team-orientated company. My communication skills are superior with others and seeking a position that will utilize my extensive skills in providing the highest level of service excellence to meet the needs of all customers according to the mission and values of a company. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Authorized to work in the US for any employer.

Education

Experience

Morrow High School (Morrow, GA) High School Diploma (May 2018) Digital Communication Specialist/ Collection Servicing American Credit Acceptance Forest Park, GA

Mar 2022- Present

● Initiate customer contact through digital platform (text or chat) and evaluate customers’ financial situations

● Work with customers to collect car vehicle payment, repossession, title inquiry, delinquency status and voluntary surrender

● Professionally negotiating for payments or creating terms for repayment

● Maintaining multiple chats/ texts at one time to provide efficient service to meet KPI expectations

Customer Service Rep/ Sales Agent/ Virtual Chat Agent Humana- Remote Dec 2020- Mar 2022

● Provide customer support in a friendly, prompt, and accurate manner.

● Input quotes and policy renewals for customers.

● Assist clients with the claims process.

● Evaluate current insurance policies and recommend additional coverage when needed

● Educate customers on each type of insurance coverage and make recommendations based on their needs

Administration Assistant (P/T) Dental Home- Atlanta, GA July 2020- Mar 2021

● Answer incoming/outbound calls and greet visitors

● Schedule appointments and maintain calendars

Skills

Certifications

● Prepare communications such as emails, invoices, and reports

● Create and maintain filing systems, both electronic and physical

● Manage accounts

Customer Service Agent Titlemax Finance- Lovejoy, GA July 2019- Aug 2020

● Manage multiple delinquent accounts for debt collection efforts.

● Keep track of assigned accounts to identify outstanding debts.

● Plan a course of action to recover outstanding payments.

● Work to meet team's sales goals by selling loan and pawn products to consumers & identifying local marketing strategies

● Develop customer relationships and provide unrivaled customer service in order to build new business and maintain store profitability

Dental Assistant Ta Inthirat General Office - Jonesboro, GA Mar 2019- Aug 2019 (Temp Job/ Part Time)

● Collecting and recording medical and dental histories and patient vital signs.

● Exposing dental x-rays from dental diagnostics and caring for dental x-ray equipment.

● Forming preliminary impressions for study casts and occlusal registrations for mounting study casts.

Shift Leader Bojangles - Morrow, GA

Sept 2016- Mar 2019

● Supervised other staff during shifts.

● Ensure all orders are delivered to the customers in a timely manner.

● Tally money in the cash drawer at the beginning and end of each work shift. Multitask Customer Service

Decision Making Administrative Skills

70+ WPM Time Management

Attention to Details Communications

Data Entry

Radiology (Present)

Microsoft Office Specialist (Present)

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