Reservation Agent Assistant Manager
Resume:
Marrakech (*****), Morocco
**********.****@*****.***
Assistant Manager, CNP: 6313
OBJECTIVE
Holder of a professional diploma specialized in accounting technician, I am greatly experienced in this field. I worked as an assistant manager, debtor agent, receptionist and reservation agent for 12 years and more. I am currently looking for a long-term job I would like to join your organization to which I could bring my dynamism and my taste for challenge. SKILLS
Office: Excel, Access, Outlook, Word, Power Point
Reservation software
Hotel management software
Good presentation, and fluency both written and spoken
Good knowledge of hotel services
Build customer loyalty
Ensure customer satisfaction
Problem solving ability
Organization
Communication skills
Adaptability
Autonomy
LANGUAGES
Tamazight: Native Arabic: Fluent French: Read, write, speak English: Read, write, speak EXPÉRIENCE PROFESSIONNELLE
RIAD LA CROIX BERBERE DU LUXE
Assistant Manager
Main missions:
Work in collaboration with the manager
Manage reservations during the day and evening
Assist the hotel accommodation manager
04/01/2017- 09/06/2022
Marrakech, Morocco
TIMOULAY & SPA HOTEL
Debtor Agent
Main missions:
Conduct a solvency investigation
Contact debtors and solicit payments
Accounting
09/02/2015 – 30/09/2016
Agadir, Morocco
RIAD LA CROIX BERBERE DU LUXE
Receptionist, Reservation Agent and Debtors
Main missions:
Receive all reservations made
Ensure a personalized welcome at the customer's request
Quickly identify the client's needs and offer a suitable solution and argument
Propose the specific programs of the hotel in addition to the reservation 01/08/2013 – 31/01/2015
Marrakech, Morocco
HOTEL RESTAURANT ISLANE 3*
Receptionist
Main missions:
Receive all reservations made
Ensure a personalized welcome at the customer's request 01/09/2012 – 01/08/2013
Marrakech, Morocco
HOTEL RESTAURANT ISLANE 3*
Accounts Receivable Manager
Main missions:
Recover outstanding payments
Calling on “overdue” customers
02/11/2011 – 31/08/2012
Marrakech, Morocco
HOTEL RESTAURANT ISLANE 3*
Reservation agent
Main missions:
Receive all reservations made
Ensure a personalized welcome at the customer's request
Quickly identify the client's needs and offer a suitable solution and argument
Propose the specific programs of the hotel in addition to the reservation
01/04/2009 – 01/11/2011
Marrakech, Morocco
TIFNOUT TIGHANIMINE
Storekeeper
Main missions:
Receipt, verification and storage of products and goods
Preparation of deliveries and shipments
05/07/2007 – 25/03/2009
Marrakech, Morocco
FIDUCIAIRE
Trainee
Main missions:
Internship as accounting assistant within FIDUCIAIRE 14/02/2006 – 31/03/2006
Marrakech, Morocco
FIDUCIAIRE RECAP CONSEIL
Trainee
Main missions:
Internship as accounting assistant within FIDUCIAIRE 01/03/2005 – 30/04/2005
Marrakech, Morocco
TRAINING
Faculty of Letters and Human Sciences, CADI AYYAD University Licence Degree in Basic Studies Geography
Specialized Institute of Applied Technologies
Professional Diploma in Accounting Technician
Faculty of Letters and Human Sciences, CADI AYYAD University Diploma of General University Studies Option History Geography BIR ANZARAN High School
Bachelor of Modern Literature
CCC
2005-2007
Marrakech, Morocco
2003-2005
Marrakech, Morocco
2002-2004
Marrakech, Morocco
2001-2002
Tahannaout, Morocco
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