+212-***-***-***

Marrakech (*****), Morocco

adut8g@r.postjobfree.com

Assistant Manager, CNP: 6313

OBJECTIVE

Holder of a professional diploma specialized in accounting technician, I am greatly experienced in this field. I worked as an assistant manager, debtor agent, receptionist and reservation agent for 12 years and more. I am currently looking for a long-term job I would like to join your organization to which I could bring my dynamism and my taste for challenge. SKILLS

Office: Excel, Access, Outlook, Word, Power Point

Reservation software

Hotel management software

Good presentation, and fluency both written and spoken

Good knowledge of hotel services

Build customer loyalty

Ensure customer satisfaction

Problem solving ability

Organization

Communication skills

Adaptability

Autonomy

LANGUAGES

Tamazight: Native Arabic: Fluent French: Read, write, speak English: Read, write, speak EXPÉRIENCE PROFESSIONNELLE

RIAD LA CROIX BERBERE DU LUXE

Assistant Manager

Main missions:

Work in collaboration with the manager

Manage reservations during the day and evening

Assist the hotel accommodation manager

04/01/2017- 09/06/2022

Marrakech, Morocco

TIMOULAY & SPA HOTEL

Debtor Agent

Main missions:

Conduct a solvency investigation

Contact debtors and solicit payments

Accounting

09/02/2015 – 30/09/2016

Agadir, Morocco

RIAD LA CROIX BERBERE DU LUXE

Receptionist, Reservation Agent and Debtors

Main missions:

Receive all reservations made

Ensure a personalized welcome at the customer's request

Quickly identify the client's needs and offer a suitable solution and argument

Propose the specific programs of the hotel in addition to the reservation 01/08/2013 – 31/01/2015

Marrakech, Morocco

HOTEL RESTAURANT ISLANE 3*

Receptionist

Main missions:

Receive all reservations made

Ensure a personalized welcome at the customer's request 01/09/2012 – 01/08/2013

Marrakech, Morocco

HOTEL RESTAURANT ISLANE 3*

Accounts Receivable Manager

Main missions:

Recover outstanding payments

Calling on “overdue” customers

02/11/2011 – 31/08/2012

Marrakech, Morocco

HOTEL RESTAURANT ISLANE 3*

Reservation agent

Main missions:

Receive all reservations made

Ensure a personalized welcome at the customer's request

Quickly identify the client's needs and offer a suitable solution and argument

Propose the specific programs of the hotel in addition to the reservation

01/04/2009 – 01/11/2011

Marrakech, Morocco

TIFNOUT TIGHANIMINE

Storekeeper

Main missions:

Receipt, verification and storage of products and goods

Preparation of deliveries and shipments

05/07/2007 – 25/03/2009

Marrakech, Morocco

FIDUCIAIRE

Trainee

Main missions:

Internship as accounting assistant within FIDUCIAIRE 14/02/2006 – 31/03/2006

Marrakech, Morocco

FIDUCIAIRE RECAP CONSEIL

Trainee

Main missions:

Internship as accounting assistant within FIDUCIAIRE 01/03/2005 – 30/04/2005

Marrakech, Morocco

TRAINING

Faculty of Letters and Human Sciences, CADI AYYAD University Licence Degree in Basic Studies Geography

Specialized Institute of Applied Technologies

Professional Diploma in Accounting Technician

Faculty of Letters and Human Sciences, CADI AYYAD University Diploma of General University Studies Option History Geography BIR ANZARAN High School

Bachelor of Modern Literature

CCC

2005-2007

Marrakech, Morocco

2003-2005

Marrakech, Morocco

2002-2004

Marrakech, Morocco

2001-2002

Tahannaout, Morocco

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