Customer Service Store Manager
Resume:
Luis M. Mesa
***** ** *** ****** *Homestead, FL *3033
786-***-**** N' ***********@*******.***
Detail-oriented Financial Professional with a strong background in customer service, sales, accounting, budgeting, and management, Highly experienced individual, who excels through uncovering business needs and opportunities while ensuring organizational success.
Outstanding judgment and resourcefulness in executive-level decision making when problem
ProfessionaE Ex erience
Coca-Cola The f(eys, FL
Sales Account Manager 2022 — Present
Responsible for existing and new business development and customer relationshipsz Increase business by selling additional brands and packages.
Sell products and displays to customers foElowing prescribed sales priorities.
Execute and close all sales call.
Sell incremental displays and equipment placements.
Drive promotional programs and ensure dealer compliance.
Ensure company assets meet performance requirements and develop a plan of action for those assets generating low to no volume.
Communicate account activities to appropriate parties.
Rotation inspection.
Resolve customer inquiries including researching and losing customer service tickets.
Check Cashing USA, Miami, FL
District Manager 2017 — 2021
Interview, hire, and train new staff.
Responsible for growth and P&L of district.
Weekly meetings with executive team to plan and coordinate store needs, Revise schedules.
Create and maintain budgets.
Report all new policies and procedures to all store members and ensure they are ali up to date with new products/ sales tools.
Extensive knowledge of CFPB laws, regulations, and guidelines while utilizing them to benefits both the company and the client.
Store Manager 2024 2017
Successfully motivate and manage several customer service representatives.
Train employees in cross selling to make store more profitable.
Responsible for store growth and P&L.
Ensure all government laws/regulations and store policies were being followed. Schedule all employees accordingly.
Lead Teller / Supervisor 2012-2014 u Maintain strong relationships with multiple center of influences.
Responsible for deepening and growing client's overall relationship.
Proactively review and identify new opportunities for clients to engage in additional products.
e Serve as the client's primary source of contact for their financial needs.
CVS Miami, FL
Assistant Store Manager 2009 - 2012
Oversee store staff by organizing tea Ins to complete daily work assignments and special projects as needed.
e Reporting store progress to senior management and work with them to improve store operations and procedures.
Inventory.
Cash handling and store balancing.
America Gas Station Miami, FL
Store Manager 2004 — 2009
Schedule Store accordingly.
Hiring and training new staff members.
Making bank deposit regulariy/cash flow control.
Maintaining inventory and overseeing daily stocking for store products.
Ensure safe storage and handling procedures.
Provide excellent customer service.
Maintain overaiE cleanliness and good appearance of the business. Perform cashiering duties.
References
Merling Almaguer - Check Cashing USA
Pedro Dei Hierro - CVS
Juan Carlos Luis - America Gas
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