Service Representative Title Clerk

Jahomy M. Burgos Crespo

PO Box ****, Pinetop, AZ 85935

941-***-**** adut74@r.postjobfree.com

EDUCATION

Bachelor’s Degree in Biomedical Sciences August 2018 - Present Arizona State University Online, AZ

• GPA: 3.5 / 4.0

High School Diploma August 2014 – May 2018

Wesleyan Academy, Guaynabo, PR

• GPA: 4.0 / 4.0

WORK EXPERIENCE

Title Clerk June 2022 – August 2022

Jetski of Miami and Fisherman’s Boat Group, Allapattah, FL

• Was promoted from Receptionist to Title Clerk within two weeks.

• Performed clerical duties including typing, filing, and completion of simple forms.

• Operated office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.

• Answered phones, directs calls to appropriate individuals, and prepares messages.

• Handled registration paperwork like titles and license plate tags.

• Trained and supervise new receptionist when I was promoted. Phonathon Associate January 2022 – May 2022

Barry University, Miami Shores, FL

• Called constituents (alumni, parents, and friends of L&C) to build personal rapport.

• Updated demographic information.

• Acquired gifts for the Annual Fund.

Customer Service Representative December 2020 – May 2021 Supermax Online, Guaynabo, PR

• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Recommended potential products or services to management by collecting customer information and analyzing customer needs.

• Contributed to team effort by accomplishing related results as needed. Marketing Specialist August 2018 – December 2019

Supermax Online, Guaynabo, PR

• Developed, implemented, and tracked marketing programs such as email, social media, or digital campaigns, and events.

• Analyzed and reported on the performance and efficiency of campaigns.

• Wrote, proofread, and edited creative and technical content across different mediums.

RESEARCH EXPERIENCE

Undergraduate Research Assistant Fall 2021 – May 2022 Barry Physical Science Laboratory, Barry University, Miami Shores, FL

• Presented my research at the ACS Spring 2022 Symposium in San Diego, California.

• Performed assigned tasks in order to keep the laboratory environment readily performable, including stocking supplies, washing dishes, preparing buffer solutions, disposing biohazard trash, and more.

• Implemented diverse laboratory techniques to study Novel M2selective, Gi- biased agonists of muscarinic acetylcholine receptors. VOLUNTEER EXPERIENCE

Food Pantry Volunteer September 2021 – June 2022

Barry Community Food Pantry, Miami Shores, FL

• Filled and carried customer food bags after selection on a regular basis, keeping donation area neat and clean on a regular basis.

• Sorted, organized, and shelved food donations.

• Conducted cordial and professional interactions with supervisors, coworkers, donors, and customers.

• Rotated food items regularly to guarantee donation freshness.

• Assisted other volunteers and customers as necessary. Meal Packing Volunteer November 2021

40K Meals in 4 Hours, Miami Shores, FL

• Assisted alongside Campus Ministry and our community partner, Cross Catholic Outreach in packing over 40,000 meals that would be delivered to those in the local and Haitian communities experiencing food insecurity.

• Observed and supervised teamwork dynamics to ensure a positive and effective environment.

Demo Presentation Volunteer November 2021

Frost Science Museum, Miami, FL

• Represented the American Chemical Society at the Frost Science Museum’s annual Halloween Science Expo for kids

• Established a teamwork dynamic to ensure safety and efficiency of colleagues and observers.

• Announced the explanation of our “Elephant’s Toothpaste” experiment to parents and their children.

LEADERSHIP EXPERIENCE

Shadowing Coordinator August 2021 – June 2022

Minority Association of Pre-Health Students, Barry University, FL

• Planned and implemented shadowing events for fellow M.A.P.S colleagues.

• Contacted a wide variety of medical professionals to compile and organize a list of available shadowing opportunities.

Student Mentee August 2021 – November 2021

Emerging Leaders Program (ELP), Barry University, FL

• Enhanced leadership skills raised social awareness and stimulated intellectual growth.

• Demonstrated knowledge of university's mission, purpose, goals, and the ability to help colleagues successfully achieve them.

E-Board Official November 2021 – June 2022

‘La Gente’ Club, Barry University, FL

• Supported the team by facilitating events and group growth.

• Demonstrated club ideals and shared Latin American cultures with members and nonmembers.

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