Miccah Roberts

**** ******* **** ***** ***** Township OH 45248 Cell: 812-***-****

adut6r@r.postjobfree.com

Friendly and efficient Customer Service team member willing to help your office!

Skills

Call center experience

Credit card payment processing

Inbound and outbound calling

Problem-solving abilities

Active listening

Adaptive team player

Microsoft Office expertise

Business development understanding

Quick learner

Experience

06/2008 – 04/2012

Commercial building janitorial – Milan, IN

Swept/Vacummed floors

Dusting

Kitches

Restrooms

Offices

04/2012 - 05/2020

Customer Service Representative Hummel Winters Insurance Agency Milan, IN

Tracked each interaction for auditing, reporting and follow ups.

Communicated with supervisors to escalate issues

Reviewed account and service histories to identify trends and unaddressed issues.

Consulted with upset customers to determine best methods to resolve service and billing issues.

Reviewed customer data to assess current issues

Answered inbound calls daily and directed to designated individuals or departments.

Documented conversations with customers in management system to track requests, problems and solutions offered.

Computer skills used daily; such as outlook, word, excel, and management systems.

05/2020 – Current

Fifth Third Bank CSR

Reviews customers accounts for issues and updates

Answers inbound and makes outbound calls to address customers accounts

Processes any debit/credit transactions and payments

Tracks each interactions for follow ups

Makes referrals to bankers on any type of prodcuct the company offers

Education: 2011

BBA: Business Administration Ivy Tech Community College of Indiana Lawrenceburg, IN

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