Service Representative Medical Billing
Resume:
Kristina Scott
South Charleston, WV *****
*************@*****.***
Work Experience
Customer Service Representative
Adapt Healthcare - South Charleston, WV
November 2021 to Present
I assist patients on the phone and in person with durable medical equipment. I schedule deliveries and alert drivers with stat orders. I also call doctor offices for information that they need to send. I collect deductibles and co-pays. I also troubleshoot over the phone for oxygen concentrators and cpap machines. Financial Counselor
CAMC Memorial Hospital - Charleston, WV
July 2017 to October 2020
I would see patients that didn't have medical insurance. I would help them apply for medicaid or financial assistance. I would receive calls daily with patients inquiring if their insurance was active. I was required to be certified in Marketplace yearly.
Registration Clerk
CAMC Memorial Hospital - Charleston, WV
January 2013 to July 2017
I updated patients personal information and insurance. I ran the insurance to check if it was active. I also checked patients into system when arriving in the emergency room. Education
High school diploma
South Charleston High School - South Charleston, WV September 1986 to May 1989
Skills
• Insurance Verification
• Medical Records
• Medical Billing
• EMR Systems
• ICD-10
• Epic
• Hospital Experience
• Customer support
• Customer service
• Remote access software
• Windows
• Microsoft Excel
• Microsoft Word
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