Waynika Johnson

** ******** ****** ***. *** Elyria, OH 44035

440-***-**** adut5m@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with hands-on caregiving experience, capable of providing timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.

oManage time and priorities in multi-task environments

oEffective problem solver, able to assess situation and identify solutions

oWork as part of a team and maintain a professional and positive environment

oMicrosoft Office Applications / MS Excel MS Word MS PowerPoint

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION & PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Lorain County Community College Medical Assistant, 2007

First Aid and CPR Training

Lorain County Job and Family Services Job Search Program Certificate of Completion – Customers Service

WORK EXPERIENCE

Private Duty Care – Elyria, OH 03/2017 – Present

Caregiver

oProvide in-home personal care services based on established care plans

oAssist with activities of daily living - mobility, personal hygiene, and feeding

oKeep household clean and organized, run errands, and prepare and serve meals

oDocument services provided, patient condition, and changes in patient behavior

oRespect patient’s privacy and maintain confidentiality

Walmart – Lorain, OH 06/2016 – 02/2017

Retail Cashier / Customer Service Associate

oInteracted with customers in a positive manner

oProcessed retail transactions, accepted payments, answered phones, and stocked shelves

oDemonstrated high level of customer service

oWorked as a team member to ensure customers received the best possible service

oFollowed all policies as they related to customer confidentiality

Oberlin College – Oberlin, OH 04/2015 – 01/2017

Dining Services Cashier / Customer Service Associate

oHandled inbound phone calls, answered questions, and provided excellent customer service

oGreeted patrons, accepted payments, and operated cash register

oPrepared specialty beverages, stocked inventory, and ordered supplies

VOLUNTEER EXPERIENCE

Lorain County Community Job and Family services – Elyria, OH 01/2014 – 03/2015

Volunteer Office Assistant

oSent out reminders to clients to help connect them with Caseworkers

oUpdated files and made copies

oOrganized files and maintained confidentiality of client information

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