Customer Service Representative
Resume:
Williany Reynoso
Haverhill, MA *****
***************@*****.***
Driven, responsible worker. Will meet any of the requirements promptly and efficiently to satisfy goals and ultimately be successful. Customer Service skills, Computer skills and bilingualism. Great at multitasking skills along with excellent written and oral communication skills. Time Management skills are advanced and am often told that I am reliable! Positive energy and a focused mindset are always a priority to me!
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Hilton - Andover, MA
August 2021 to Present
Working for Hilton I really get to focus on my customer service skills by helping guest with payment issues, phone calls, and making reservations. Not only was I able to strengthen customer service skills, I gained hospitality skills as well, making sure each guest experience is high quality and each one of there needs is tended to!
Service advocate/ supervisor
Target - Methuen, MA
August 2019 to Present
Floor layout
item stock
cashiering
phones
cleaning
customer service
Cash handling
Training
Guest service
Daycare Assistant
Maria's Day Care - Lawrence, MA
June 2015 to June 2019
Administrative paperwork
Phone calls
Cleaning
1 on 1 help with toddlers
Helping the kids with there homework
Helping kids communicate there issues
Feeding kids
Customer Representative
Dominos Pizza - Haverhill, MA
July 2018 to January 2019
Cleaning
pizza making
customer service
phone calls
Youth Counselor
YDO - Lawrence, MA
May 2016 to June 2018
Working at YDO a non profit organization I would work together with teens in the community to become more confident in there performances. Helping teens become better with communication, and commitments with creative outlets that promote positive growth. Sales Associate
Old Navy - Methuen, MA
July 2017 to January 2018
cleaning,merchandise handling, stock organization, fitting rooms, customer service Community Service Volunteer
SOUP KITCHEN - Lawrence, MA
August 2016 to June 2017
Cleaning
customer service
cooking
Education
High school or equivalent
Lawrence High School
Skills
• Basic Computer Skills (10+ years)
• bilingual (10+ years)
• Customer Service (5 years)
• Mentoring (2 years)
• Cleaning (8 years)
• babysitting (6 years)
• multitasking (9 years)
• Mentoring (4 years)
• Customer Support
• Microsoft Office (8 years)
• Cashiering (5 years)
• Receptionist (6 years)
• QuickBooks (8 years)
• lifting weight > 70 lbs (10+ years)
• Kitchen Experience
• Time Management (10+ years)
• Merchandising
• Administrative Experience (5 years)
• Cash Handling (3 years)
• Kitchen Experience (10+ years)
• Merchandising
• Organizational Skills
• Guest Services
• Bookkeeping
• Retail Sales
• Communication Skills
• Payroll
• Store Management Experience
• Childcare
• Management
• Hotel experience
• Food service
• Microsoft Excel
Awards
high honors
June 2014
JROTC community service ribbon N-3-14
November 2016
JROTC academic achievement award N-1-3
May 2016
JROTC personal appearance ribbon N-3-2
August 2016
LET service N-1-6
June 2016
Assessments
Customer Focus & Orientation — Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
YDO
September 2005 to June 2016
Working at YDO a non profit organization I would work together with teens in the community to become more confident in there performances. Helping teens become better with communication, and commitments with creative outlets that promote positive growth. Additional Information
Along with my Work ethic, I am a customer-friendly and positive person who is reliable,and responsible! I am capable of providing outstanding service while maintaining the image of the and integrity company. Also capable of managing stocks and merchandise products.
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