Customer Service Collections Specialist

PATRICIA KAPLER

***** ******** **.

WARREN, MI **088

TEL: 586-***-****

EMAIL: ********@*****.***

OBJECTIVE:

To obtain a position that encompasses administrative duties in an office environment. EXPERIENCE

Wipro – A/R Specialist

02/07/2022 - 12/02/2022

Worked rejections from insurance companies, I.e errors with patient name, date of birth, eligibility with insurance.

01/20/2015 – CURRENT

A/R COLLECTIONS SPECIALIST, CHANGEHEALTHCARE

Responsible for researching and resolving issues in order to receive the maximum payment for clients. Reviews bills/claims to make sure each client’s requirements are met, follow up on billing, applies any necessary adjustments. Maintains hospital access to locate information to update patient accounts for proper billing. Works with the Collection agencies to process insurance to get proper information to process patient accounts. Provides outstanding customer service, processed credit card payments for patients and insurance companies. Corrects and notes returned mail responses in the computer system. 10/2005 – 10/2011

SHIFT SUPERVISOR, VAN MASTERS MANAGEMENT KFC

Supervised the store’s crew through assigning, directing and following up of all activities. Trained new staff, provided efficient and effective customer service in a timely manner, maintained regulation sanitation of kitchen and premises. Completed transactions in a manner that maintained proper cash control and accuracy of point of sale purchases, monitored, documented and ordered daily inventory.

05/2001-04/2002

CUSTOMER SERVICE/FOOD PREP, MR. PITA

Delivered outstanding customer service, opened store and prepped food for daily operations. Prepared food to order, operated cash register and maintained kitchen sanitation. 01/2000 – 0442001

CUSTOMER SERVICE/CASHIER, MCDONALD’S

2

Greeted customer and obtained food orders. Accurately handled large amounts of cash. Ensured that customer orders were correct. Used selling techniques, such as add on sales to enhance salesmanship and reach store sales goals. Prepared food to order, packaged orders and maintained sanitation regulations.

08/1995 – 07/1998

PAYROLL CLERK, COLD HEADING COMPANY

Processed weekly payroll, maintained employee benefits, files and company checking accounts on a daily basis. Processed weekly and monthly balancing reports and inventories. Answered multi-line phones. Typed documents and managed filing system. Utilized Microsoft Word to generate various projects. Provided administrative support to four managers and 300 employees. Inventoried, ordered and maintained supplies, managed accounts payable and receivable.

EDUCATION

1995

DIPLOMA, OSBORN HIGH SCHOOL

SKILLS

• Follows up on outstanding A/R

• Handles patient accounts to process payments

• Updates client accounts on payment or contact

information

• Communicates with clients and customers to

request payment

• Organized with an eye for detail, able to handle multiple projects

• Researches and reviews accounts to

maximize payment on accounts

• Reviews accounts and transactions

• Works with hospitals and collection

agencies to maximize payments for the

client

• Maintains Collection Agency

correspondence on a daily basis

REFERENCES

References upon request

Contact this candidate