Data Entry Customer Support

JOSEPH GITUNGI WAMBU

******************@*****.*** * 070******* * Nairobi, Kenya 00100

PROFFESSIONAL SUMMARY

Tech savvy Information Technology personnel

with strong background in life-cycle and

information technology project management

methodologies. Skilled in mid-level metrics

reporting to support and integrate divergent data

sources and monitor performance strategy.

Leverages extensive network infrastructure and

process knowledge to meet operational goals.

Dedicated professional with history of meeting

company goals utilizing consistent and organized

practices. Skilled in working under pressure and

adapting to new situations and challenges to best

enhance the organizational brand.

WORK HISTORY

ICT Officer, Ministry of Lands and P

hysical Planning, Public works, Urba

n Development and Housing

Nairobi January 2021 - December 2022

Worked closely with management

teams to plan, develop, coordinate

and execute technical strategies

aligned to client vision and mission

Trained and mentored 2 Attaches by

coaching daily, leading performance

review and offering constructive

feedback

Oversaw development and

implementation of improvement to

support and network operations

Identified Computer hardware and

network issues, performing

troubleshooting techniques for

remediation

Facilitated best user experience

through continuous support, training

classes, webinars, improvements and

communication of system changes

Communicated regularly with

customers concerning data exchange

and technology integrations

Analyzed network security and

current infrastructure to assess areas

in need of improvement and develop

solutions.

Played a key role in on-going

network-design, reevaluation and

optimization to keep pace with

company goals

Implemented and managed wireless

devices

Quickly learned skills and used the

daily for production

User Support

Data recovery and Storage

Network devices configuration,

Monitoring and evaluation

Customer support

SKILLS

Hardware and Software Monitoring

Virus Protection Software

Network Hardware and Software

Maintenance

Process Flow Diagram Creation

Production Work

Service Quality

Technology Integration

Deployment Monitoring

Archival Databases

Data Recovery

Technical Sales

Maintenance Support Systems

Operational Reports

Monitoring Processes

Project Requirements

Wide Area Network (WAN)

Efficient Service

System Enhancements

Incident Response

Installing New Hardware

Wireless Access Point

User Experience

IT Leadership

Network Infrastructure Support

Wireless Technology

Help Desk Support

Service Delivery

EDUCATION

Institution: Machakos University

Course Taken: BSC Computer Science and

mathematics

Graduation Date: 30th November 2023

Certifications

PRINCE II Training -

Google user support training

Datacom Huawei Training

Cisco networking essentials Training

Coursera Fondation of project

Management

Emobilis Google Digital Skills Training

Contact this candidate