KUBRA GULTEKIN, Ph.D.

(Green Card Holder)

E-mail: adut42@r.postjobfree.com Phone Number: (432) 293 – 4338

LinkedIn: https://www.linkedin.com/in/kubra-gultekin/ Address: Odessa, TX

Summary of Qualifications

Certified Salesforce Admin and a Developer with experience in helping the team solve problems with Salesforce CRM. Over 10 years of experience in IT as a Chief of the Bureau of Data Management and experience in Information Technologies in Criminal Justice Departments. Excellent work ethic and leadership come with many years of work experience.

Technical Skills

Apex Lightning Web Components Apex Trigger Apex Classes SOAP API REST API Workbench SOQL Visual Force AURA Data Management Flow Builder Security Configuration End User Support Salesforce UI Development HTML CSS Java JavaScript Visual Studio MySQL Microsoft Office Microsoft Excel CRM Agile Jira

Soft Skills

Leadership Analytical Thinking Problem-Solving Self-Motivated Strong Communication Project Management Lead the Time Adaptability Continuous Learning Collaboration & Teamwork Positive Mindset Resilience Curiosity Emotional Intelligence Creativity

Certificates

Salesforce Administrator Certificate – Credential ID: 2462866

Salesforce Platform App Builder Certificate – Credential ID: 2507586

Salesforce Platform Developer I Certificate – Credential ID: 2758912

Work Experiences

May 2022 – Recent

Salesforce Admin/Developer

Triforcia LLC., Tysons, VA

●Defined business and functional requirements for Salesforce cloud environments

●Designed and developed solutions primarily on the Salesforce platform using Apex programming language, Apex Triggers, Apex Classes, Apex Tests, and Lightning Web Components (LWC).

●Developed custom applications using Salesforce.com and integrated them with other systems.

●Improved apex batch and schedule classes for large data sets.

●Implemented customizations using Apex classes, Visualforce pages, Apex Controllers, Lightning Web Components (LWC), batch classes, web service integration using SOAP API, REST API, and Salesforce SOQL, SOSL, Aggregate queries.

●Worked with Agile methodologies.

●Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.

●Deployed Salesforce components utilizing Sandbox and production environment with Change Sets and VSCode.

●Analyzed various business requirements and designed flows to automate the business logic.

●Contributed data modeling, integration testing, and performance improvement

●Consulted with engineering team members to determine system loads and develop improvement plans.

●Experienced in Apex, SOQL, Apex Test, Apex Triggers, Visual Force, AURA, LCW, external integrations, SFDX deployment.

Aug 2020 – May 2022

Salesforce Administrator

Permian Ink, Odessa, TX

●Worked with stakeholders to identify, define and document business needs and objectives, and current operational procedures.

●Prepared personas and user studies.

●Managed users, security controls, and data as well as created roles, profiles, and reports.

●Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.

●Created user groups and configured workflows and assignment rules to enable proper routing of leads to market members.

●Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.

●Developed workflows for automated lead routing, lead escalation, and email alerts.

●Deployed custom tabs, validation rules, and auto-response rules for automating the business.

●Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.

●Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administrative tasks.

●Customized dashboards to track usage for productivity and performance of business centers and sales teams.

●Utilized Data Loader to import data from excel sheets into leads, accounts, and contacts.

●Worked with business analysts and end-users to determine screen layouts for new web applications.

●Devised reports and visualizations to present requested data in a sleek format.

●Partnered with project management teams on the development of scope and timelines.

●Developed and implemented security initiatives to protect important company data.

●Wrote scripts and processes for data integration and bug fixes.

●Assessed data processing proposals and requirements to determine project feasibility.

Education

Jan 2006 – Aug 2009

Doctor of Philosophy, Ph.D., Library and Information Science

University of North Texas, Denton, TX

Preliminary Examination Fields:

●Information Technologies in Criminal Justice Departments

Jan 2005 – Dec 2005

Master of Science, Criminal Justice

Eastern Kentucky University, Richmond, KY

Volunteer Experiences

Nov 2021 – Recent

Peace Academy of West Texas (Non-profit Organization)

https://pawtx.org

https://www.facebook.com/pawtx/

Oct 2014 – Nov 2016

Research Associate

Center for the Children, Youth and Women Studies, GLOBAL Policy and Strategy Institute

Languages

Turkish (Native)

English (Business Proficient)

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