Verification Specialist Customer Service

JAMIE JACKSON

*** *. **** **, *******, IL-***** ******************@*****.*** 312-***-****

OBJECTIVE To obtain a position that will utilize and secure my Management, Customer Service, Administrative, and Supervision skills to benefit mutual success and Growth.

SKILLS & ABILITIES High energy, hands on professional with a successful record of accomplishments in retail sales and customer service and quality assurance, strong leadership and excellent communication skills, strong team player with exceptional customer service talents and very proficient in Microsoft Office. Over 10 years of Customer Service experience. 8 years of retail and sales experience.

EXPERIENCE Meridian Health- Chicago,IL 10/21 to 08/22- Member/Provider Services- Assist Providers with claim status. Asst members with medicaid information, updates to files, reissuing medicaid cards etc.

Sozo Health- Warren,Mi 12/19-04/21, General Administrator- Create Assignments and tasks for employees. Create promotional advertisements for the company. Create spreadsheets for employees to track information and input data, People Ready – Chicago, IL 09/18- 08/19, Call Center Job Recruiter-Review candidate’s job experience, negotiating salaries, placing candidates in agreeable employment positions as well as attract candidates by placing job advertisements and contacting recruiters. Determines applicant qualifications by interviewing and analyzing responses.

Cottage Grove Hardware- Chicago, IL 10/17- 09/18, Office Mgr.- Submit Daily reports for stores transactions, I also received inventory made daily PO orders for store, submit schedules for employees, filed paperwork and made daily copies of documents required of store, Entered clients information within system and create accounts for clients.

CEDA (Elite staffing) Chicago, IL 08/2016 to 10/2017, Verification Specialist- Approve and deny applications, verify data and information correctly, review denied apps making sure they are corrected properly, and handling appeals for denied apps and customers.

Family Dollar, Chicago, IL 08/2015 - 08/2016, Asst Mgr. - Open stores for the day or close stores at night, count inventory and stock shelves, make sure all employees are following the proper codes and conduct for our company and make sure customers are satisfied and happy.

Metro PCS Chicago, IL 09/2013 - 08/2015 Asst Mgr. - Open store and POS system / Closed store and cash out system Maintains a clean and safe environment for new and current customers Sale and average of 12 to 15 phones daily Stock and Secure inventory for product.

EDUCATION

Los Angeles Valley College Valley Glen, California – bachelor’s in business administration

Tilden Career Academy Chicago, IL High School Diploma PAGE 2