Service Representative Customer
Resume:
Kimberly McRoberts
Experienced Professional
Lewisville, TX 75067
*********@*****.***
Experienced laboratory and office assistant with over 10 years in medical office setting seeks position that provides the ability to utilize strong organizational and interpersonal skills as well apply vast experience in departmental coordination through use of analytical thinking and skilled patient relations.
Work Experience
Imaging Customer Service Representative
TridentCare - Carrollton, TX
July 2021 to Present
Responsible for receiving and processing customer orders by telephone, ensuring all customer requests are handled in a prompt, efficient, and courteous professional manner. Provide attentive listening skills to provide a positive experience. Cross-trained in various positions within the department. Provide prompt, accurate, and courteous responses to customers. Solve routine and complex problems, answer incoming customer service orders, display active listening and superior customer service skills, Document activity in DDF system, consistently check appropriate DDF screens for report results, enter orders manually into the LIS system, receive and report results via fax. Verify CPT codes for scheduled imaging/lab orders. Laboratory Assistant
ProPath Laboratories
July 2018 to Present
Labels and processes patient specimens accurately & distribute to appropriate areas of laboratory. Processes laboratory samples according to procedure. Centrifuges and prepares aliquots when needed. Responsible for maintaining specimen requirements according to protocol. Dispatches specimens to the main lab or other designated testing facility as per established procedure with fewer than two mislabeled specimens. Prints appropriate labels for specimen labeling. Ensures all tests on requisitions are accounted for in the ordering system. Reviews specimen data before errors before processing. High volume 10-key typing and processing.
Laboratory Assistant
Saint Louis University
August 2011 to June 2018
Performed all paperwork, technical and non-technical procedures to process and submit specimen requisitions. Assigned computer generated identification numbers to specimen, accessioning. Checked accessioning for accuracy and ensured timely processing. Forwarded accessioned specimens to designated lab locations and/or third-party vendors. Followed lab safety protocol. Exercised stellar interpersonal skills to communicate with other doctors, vendors. Also participated in the day to day flow of the lab, directing lab traffic as well as responding to correspondences and inquiries regarding path specimen status.
Medical Receptionist
HealthCare for Kids
September 2005 to November 2009
Welcomed patients and visitors, answers phones. Scheduling and coordinating patient treatment room, filing and retrieving patient records, processed super bills, fee charge entry. Managed office revenue by recording and updating patient insurance information. Maintain business office inventory and equipment. In charge of maintenance and care for office equipment and scheduling regular maintenance. Also, in charge of physician schedule management, coordinated vendor representative appointments with physicians. and billing.
Customer Service Representative
GC Services - St. Louis, MO
November 2003 to May 2005
Resolve customer complaints via phone, email, or mail. Use telephones to make inbound and outbound calls to customers and verify account information, resolve high-toll balances. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of credit on accounts, take payment information and other pertinent information such as addresses and payment information. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered
Education
Bachelor of Science in Healthcare Management
Western Governors University - Texas
January 2021 to Present
Bachelor of Science in Healthcare Management
Ashford University
2017 to August 2019
Postgraduate Degree in Administrative Assistant
Gateway High School - Saint Louis County, MO
November 1981 to November 1982
Skills
• " Keyboarding experience with 60 wpm, 95% accuracy. Proficient with Microsoft Office Word, Excel and Spreadsheets. Knowledge of medical terminology, lab safety protocol. Strong interpersonal, verbal and written communication skills. Ability to respond to questions in a tactful and professional manner.
• Medical Office Experience
• Laboratory Experience
• Medical Records
• Medical Receptionist
• 10 Key Data Entry
• EMR Systems
• Phone Etiquette
• Medical Scheduling
• Office Management
• Healthcare Management
• Schedule Management
• Epic
• ICD-10
• Customer service
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