Customer Service Dollar General
Resume:
Lima, Oh
New Boston, Tx
Apr *011 Jun 2013
Annette E Martz
Professional Summary
Skilled team player with strong background in management and customer service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Business-minded, bringing extensive experiences in hospitality services. Strong customer- service dedication with focus building relationships to develop loyal customers. Experience leading teams to turn-around performance through process improvement, employee retraining, and instilling culture of customer service excellence. Skills
Merchandising Department inspection
Employee training Conflict de-escalation
Customer engagement Product restocking
Props and scenery coordination
Experience
Heaven Scent Organic Skincare
Business Owner/Operator
Leveraged social media websites to promote services and gauge customer needs and preferences.
Met with prospective clients to present company offerings, discuss products, and showcase service solutions.
Built successful business from ground up using business acumen and industry- specific knowledge.
Closed Due to Covid
Dollar general
Assistant Manager
Supervised hourly and temporary personnel, provided work direction, and reviewed work processes.
Assisted with administering policies and practices in human resources, compliance, safety, and quality assurance.
Selected, managed, coached, and developed high-performing team of sales associates to meet or exceed sales targets.
Reported losses, employee behavioral issues, customer complaints, and operational issues to upper-level management.
Oversaw sales team productivity and results to attain revenue goals and performance targets.
Engaged with team members, management, and customers to boost company productivity and morale.
4830 N. West St., Lima, Oh 45801
******@*******.***
Lima, Oh
Feb 2008 Mar 2010
Ottawa, Oh
May 1997 Aug 2005
Shawnee, Oh
Jun 1984
Lima, Oh
Jun 1982
Addressed and resolved customer inquiries and complaints to restore satisfaction. Answered questions and recommended solutions to address customer complaints. Met with sales leadership to provide detailed reporting on overall team performance. Ford engine plant / inspection team
Engine Block Inspector
Was employed by An inspection team to work at Ford engine plant to inspect engine blocks for defects .
Walmart
Department Manager
Coordinated smooth department receiving, inventory storage, and product management.
Communicated with vendors regarding back order availability, future inventory, and special orders.
Implemented and improved merchandising strategies to achieve department sales goals.
Inspected department daily to verify team conformance with policies and expectations.
Handled personnel issues with successful motivational and disciplinary strategies. Stocked, rotated, and marked product to maintain displays and promote sales. Performed facility checks to verify cleanliness and client safety. Improved team member performance through motivation and training. Education
Apollo JVS
High School Diploma: Graphic Arts / photography
Bath
High School Diploma: Academic
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