Business Analyst Scrum Master

Felicita Diala CSM, CSPO, SAFe POPM

Houston, Texas 281-***-**** **************@*****.*** linkedin.com/in/felicita-diala Executive Summary

A Committed and resourceful business analyst with over 4 years of experience in eliciting, analyzing, and documenting requirements for business processes and system wide solutions. A champion in change management and process improvement with in-depth experience in all phases of software development lifecycle utilizing Agile and Waterfall methodologies. A detail-oriented team player with strong analytical, communication and problem-solving skills to deliver value for the organization. Skills & Competencies

Microsoft Office Suite Mockups User Acceptance Testing Jira Scrum JAD

Confluence Requirement Elicitation Gap Analysis

Process Flow RMP Peer Review

Automation

Kanban

Swim lanes

SWOT Analysis

BRD

Documentation

Slack

Stakeholder Management

Workshops

FRD

Snagit

Lucid Charts

Change Management

Impact Analysis

RACI Metrics

User Stories

Professional Experience

Ohio State University Medical Centre

March 2022- Present

Business Analyst

Engage and interface with stakeholders within and outside the organization, effectively partnering with team members to complete projects.

Foster and engage in regular communication within the department,and the organization at large in areas of issue resolution, status updates and customer feedback.

Lead discovery and analysis phase of project and requirement elicitation workshops, including utilization of various methods in conjunction with developers to document business case, specification for package solutions and software development.

Mentor and guide team members in achieving standards set by management in order to exceed client’s expectations.

Facilitate prioritization of requirements into a product maturity roadmap, develop detailed system test plans, execute system test cases, and provide issues tracking and consolidation as well as coordinate user acceptance testing (UAT)

Effective utilization of organizations resources to identify cost saving strategies and revenue opportunities through process improvement.

Collaborate with business team to identify automation opportunities within business processes through innovative methodologies to provide solutions that improve productivity. After pay

March 2018- March 2022

Business Analyst

Responsible for eliciting business and systems requirements, translating business requirements into functional requirements and prioritizing sprint backlogs, planning sprints, and releases.

Facilitate Joint Application Development (JAD) and requirement gathering sessions with stakeholders, SMEs, and system owners to capture requirements for various projects.

Define business value, building functional requirements, creating user stories, acceptance criteria and user personas, and refining backlogs in line with stakeholders’ specification

Create business analysis artefacts such as use case diagrams, process flow diagrams, and project mock- up screens to aid understanding among technical and non-technical stakeholders and capture end to end business process

Regularly communicate with stakeholders and other project team members to deliver quality documentation ahead of schedule for end-user testing.

Assist in developing test plans, test cases and perform User Acceptance Testing (UAT).

Trace functional requirements through the stages of the SDLC to ensure that the requirements are fully implemented (Requirement Traceability Matrix)

Conduct backlog grooming to ensure shared understanding of requirements among the development team.

Conduct knowledge transfer session with development team Education & Certification

B.sc in Sociology

University of Jos

Certified Scrum Master (CSM)

International Scrum Institute

Certified Scrum Product Owner (CSPO)

International Scrum Institute

SAFe POPM

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