Customer Service Rep
Resume:
Hilary Stein
Green Bay, WI *****
***********@*****.***
A challenging position where my excellent communication, leadership and management skills can be utilized.
Authorized to work in the US for any employer
Work Experience
Tech Advisor
Transcom - Green Bay, WI
August 2021 to Present
Assist customers with technical and non technical issues with apple devices. Personal Care
Personal Care - Green Bay, WI
May 2018 to February 2020
• Assist with medication
• Provide assistance with house and personal cares when needed
• Cook Meals
Personal Care Worker
Oaks Family Care - De Pere, WI
January 2017 to April 2018
• Provide medication care to clients
• Provide social assistance to clients
• Cook Meals for clients
• Daily care of clients
• Assist clients with any needs outside of capabilities Personal Care Worker
Mathews Senior Living - Green Bay, WI
April 2016 to December 2016
• Provide medication care to clients
• Provide social assistance to clients
• Prepare and serve meals to clients
• Daily care of clients
• Assist clients with any needs outside of capabilities Personal Care Worker
Oaks Family Care
April 2014 to April 2016
• Daily care of clients
• Assist clients with any needs outside of capabilities
• Administer meds to residents
• Provide meals for residents
• Accompany residents on outings
Personal Care Worker
Innovative Services - Green Bay, WI
April 2013 to March 2014
• Provide medication care to clients
• Provide social assistance to clients
• Transport clients to appointments and shopping
• Daily care of clients
• Assist clients with any needs outside of capabilities Customer Service/Cashier
Culvers - Green Bay, WI
May 2011 to June 2012
• Take customer orders
• Prepare customer orders
• Ensure customer needs are satisfied
• Deliver food to customer
• Provide friendly fast service
Customer Service Rep
Ameriprise - De Pere, WI
September 2009 to March 2010
• Communicated with clients to fulfill questions and concerns regarding car insurance
• Handled complaints and problems from clients
• Worked with several computer programs
• Provided exceptional customer service
Customer Service Rep
APAC - Green Bay, WI
August 2008 to February 2009
• Communicated with clients to fulfill questions and concerns regarding medical insurance
• Handled complaints and problems from clients
• Worked with several computer programs
• Provided exceptional customer service
Cashier
Wal-Mart - Green Bay, WI
July 2004 to March 2006
• Met the needs of customers in Deli, Seafood, Fabric and Crafts and Lawn and Garden
• Provided exceptional service on a register and at the service desk Education
Master's in Psychology
University of Phoenix-Online Campus
Skills
• Many years of consistent customer service experience. Exceptional communication skills, detail- oriented, and committed to working above and beyond the expectations of others. Driven to see every customer cared for by actively listening to their needs and responding with a solution.
• Laundry
• Senior Care
• Caregiving
• Home Care
• Meal Preparation
• Cooking
• Alzheimer's Care
• Nursing
• Medication Administration
• Vital Signs
• Dementia Care
• Patient Care
• Cleaning Experience
• Memory Care
• Developmental Disabilities Experience
• Typing
Certifications and Licenses
CPR Certification
First Aid Certification
Assessments
Customer focus & orientation — Highly Proficient
July 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Reliability — Proficient
August 2020
Tendency to be dependable and come to work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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