Package Handler Time Delivery

William J. Massey

704-***-**** *************@*****.***

CAREER PROFILE

Enthusiastic and goal-oriented Transportation & Client & Customer Service Professional who identifies in customer needs and delivers effective solutions. Passionate in building and maintaining strong client/customer relationships and offering excellent organizational and time management skills. SUMMARY OF QUALIFICATIONS

Exceptional communication and interpersonal skills with an aptitude for building rapport with a diverse range of internal and external customers

Focused on ensuring on-time delivery within specified timeframes; assist with load/unload process and promote customer loyalty and retention

Proven ability to manage multiple responsibilities in a fast-paced environment with critical deadlines

High level of creativity with attention to detail, paired with strong business acumen

Proficient as point of contact, using diplomacy in dealing with difficult situations

Outstanding safety and driving record with friendly and professional attitude PROFESSIONAL EXPERIENCE

Cupbearer Catering Service, Monroe, NC 01/2018-Present Owner

Operational oversight of a full-service event catering service business to ensure customer satisfaction

Plan/created/prepare/cook unique and satisfying menus for group events, social functions and private parties to meet and exceed client expectations

Provide safe handling and preparation of food products in accordance with food hygiene standards

Manage all financial aspects of the business and effectively manage client’s budgets

Develop and maintain effective client/customer rapport throughout the community

Controlled inventory of food on a weekly basis to minimize food costs

Maintain high standards of quality control, cleanliness and safety Stevenson-Weir Southern 06/2021-07/2022

Reay Mix Driver

Performs pre-trip and post-post trip inspections of truck and report repairs needed to management.

Maintain High Level of Customer Service

Drive a specialized truck under loading hopper to receive sand, gravel, cement, and water and starts mixer.

Drive a specialized truck to construction sites and pours concrete from the mixer.

Assemble Chutes

Discharge the concrete under the supervision of a foreman or other contractor.

Clean Truck after delivery to prevent concrete from hardening in mixer on truck Grace Runners, LLC, Marshville, NC 06/2020-05/2021 Truck Driver

Coordinated and ensured timely pick-up of freight while preserving quality and integrity of the merchandise and maintaining professional and exceptional customer service

Transported goods in a safe and secure manner to avoid damage in transit

Delivered items to other Cities across the United States

Unloaded truck when necessary, completed all paperwork in order for services to be reimbursed. William J. Massey Page 2

Sonic Automotive, Charlotte, NC 9-2019-3/2020

Courier Driver,

Maintained professional and courteous relationship with customers to ensure customer satisfaction

Executed daily operations of deliveries to customers, ensuring safe and secure delivery

Delivery of Auto Parts

Stocking of Auto Parts.

Collection of Funds when necessary after delivery of parts. United Parcel Service, Monroe, NC 07/2019-10/2019

Courier Driver/Package Handler Unloader/Yard Control

Maintained professional and courteous relationship with customers to ensure customer satisfaction

Delivered next day air packages and picked up ground packages for time-critical shipments

Unloaded trucks and placed packages on conveyor belt to be transitioned to destination

Executed daily operations of deliveries to customers, ensuring safe and secure delivery

Completed pre/post-trip safety inspections and recorded/reported defects and/or malfunctions

Maneuvered/lifted packages up to 100 pounds using equipment to assist

Ensured all assigned tasks were carried out in the specified time frame

Maintained a clean and safe working environment

Habitat for Humanity, Monroe, NC 08/2017-11/2017

Truck Driver

Coordinated and ensured timely pick-up of donated goods while preserving quality and integrity of the merchandise and maintaining professional and exceptional customer service

Organized donated goods and materials in the warehouse to maximize space and maintain quick access to goods

Transported goods in a safe and secure manner to avoid damage in transit

Delivered items to other Habitat ReStores in other counties in North/South Carolina

Unloaded truck and worked in ReStore assisting customers with purchases and loading items in vehicles Independent Mental Health Consultant Specialist, Monroe, NC 10/2016-Present Consulted with clinicians regarding clinical assessments and intake assessments for agencies needing placement for at risk youth

Reviewed applications for at risk children and the appropriateness for placement

Taught interested consultants how to build a mental health strategic plan

Provided consultation on policy, procedures and programmatic issues William J. Massey Page 3

Agape Services, Inc., Monroe, NC 07/1996-09/2016

Chief Agency Administrator

Managed and supervised the daily operations of budgeting, placement, applications and human resources activities

Served as an advocate for children to consider their views in the decision-making process

Provided program and team supervision to provide continued program development and team support

Assessed youths and provided coordination of services which met needs and preferences in the delivery of high-quality service

Developed/implemented program policies, procedures and techniques to provide a roadmap for daily operations to improve residential facility management and day treatment

Monitored and consistently redefined company policies to ensure quality and delegated tasks to various teams to meet company goals and objectives

Renewed annual license and conducted comprehensive annual compliance audit review to ensure adherence to regulatory guidelines

Facilitated internal/external communication throughout all levels of the organization to ensure message consistency

Provided instructional leadership to department managers to promote learning and growth

Identified trends and implemented strategies for continued learning and growth

Analyzed audit reports and formulated improvements to departmental workings EDUCATION/CERTIFICATIONS

Mental Health Studies

Central Piedmont Community College, Charlotte, NC

Basic Law Enforcement Training/Certification

Certified Jailor

Salemburg, NC

UPS Driving School

JR Truck Driving School- Class A License

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