Customer Service Assistant Manager

LATIESHA HALL-WESTON

*** ********** **. ***. *** Columbia, SC 29223

Email:**************@*****.***

Cell:803-***-****

OBJECTIVE

Friendly, detail-oriented candidate with over a decade of experience in management and customer service within various industries seeks a career that will challenge existing skills while providing the opportunity for continuous growth.

SKILLS

Ability to effectively train and motivate associates Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance Excellent Communication Skills Strong negotiation and sales skills Extensive phone and in-person customer service experience Proficient in Word, PowerPoint, Excel and Outlook Typing 45 wpm

EXPERIENCE

Harvey’s

Bookkeeper/Customer Service 06/17-04/18

Accounted for financial transactions by establishing a chart of accounts; defined bookkeeping policies and procedures. Maintained subsidiary accounts by verifying, allocating, and posting transactions. Balanced subsidiary accounts by reconciling entries. Maintained general ledger by transferring subsidiary account summaries. Balanced general ledger by preparing a trial balance; reconciling entries. Maintained historical records by filing documents. Prepared financial reports by collecting, analyzing, and summarizing account information and trends. Complied with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions. Contributes to team effort by accomplishing related results as needed. Also, acted as a Customer Service Team Member by resolving customer complaints, greeting customers and creating a positive work enviroment for coworker/customers.

Walmart

Customer Service Manager 04/16-07/17

Investigate customer's problems and find solutions. Communicate with customers via phone and email. Hire, train, and terminate customer service agents. Provide scripts to read from during phone calls. Handle major incidents that cannot be resolved by agents. Resolve complaints and order issues. Ask customers to provide feedback on agents and customer service experience. Keep abreast of new company products and services. Issue refunds to customers. Oversee product exchanges and returns. Train agents on how to adequately address problem over the phone or how to write correspondence. Work with management on customer service initiatives.

Hess/Speedway

Assistant Manager 01/11-04/16

Overseeing sales staff activity, attaining sales targets, solving customer complaints, preparing sales reports, assigning tasks, and scheduling shifts. Assisted with recruitment and training of new staff. Delivered excellent customer service by greeting and assisting each customer. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Promoted to management after only seven months of employment, due to exceptional performance.

EDUCATION AND REFERENCES

Columbia High School 1994-1998

University of Phoenix 2006-2008 Business Management

References Available Upon Request

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