Customer Service Front Desk

Hello

I’m Yesenia Nunez

***** **** ******** **

Jacksonville, FL 32225

(786) 681- 8795

********@*****.***

Passionate with 8 years of customer service experience seeking to improve in all aspects of communication skills.

Experience

October 2013 - April 2021

Joseph Nguyen INC, Houston, TX - Optometric Assistant/ Receptionist

● Obtains and records patients preliminary case history.

● Maintains records, schedules appointments, performs bookkeeping, correspondence and filling.

● Responsible for pre- testing patients, Conducted glaucoma and macular degeneration testing and dispensed contact lenses.

● Managed the front desk by answering phones, checking patients in and out, collecting dues, making appointments.

● Fluent and advanced in Spanish speaking, reading, and writing.

● Elite customer service. Strong listening skills to ensure customer satisfaction. January 2021- Current

Energetically Crafted, Online Etsy business - small business owner

● Online customer service, attentive in responding to customers emails.

● Shipping and labelling hand crafted products.

Education

Freshman in college

HCC, Houston TX - current student

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