Customer Service Front Desk

ALISON ULLOA

424-***-**** ******.***@*****.*** Studio City, CA, 91604

QUALIFICATIONS SUMMARY

● Effectively assisted 15+ customers per day (in-person, phone, Instagram, Facebook, webpage, email)

● Fluently communicate in Spanish/high English level and actively listening customer requirements in medical/aesthetics field.

SKILLS

Customer Service/language skills:

● Communicate in Spanish/English with customers in-person, by phone, email, social media or webpage.

● Educate customers on new products and services, emphasizing on how to adress their needs.

● Patiently listen to customer’s needs and actively respond to their questions. Interpersonal skills:

● Quick-study, honest, adaptable and willing to accept constructive criticisms.

● Contribute to improve customer experience by empathizing with them.

● Motivated to work as part of a team or as an individual. EXPERIENCE

Front desk, Customer service. Gloria Hincapie Spa Beverly Hills Oct 20/19 - Mar 16/20

● Provided excellent customer service by answering customer inquiries, solving problems, and providing accurate product information.

● Provided exceptional customer service by responding to all inbound customer calls and webpage/social media requests, including Bilingual customers.

● Demonstrated high attention to detail and product knowledge.

● Provided office reception and answering incoming phone calls. EDUCATION

High School Diploma June/2017

Colegio Americano de Cali