Support Representative Property Manager
Resume:
Brett R. Smith
New Smyrna Beach, FL 32168
*************@*********.***
MANAGEMENT QUALIFICATIONS
·Association/Property Management – Proven management skills working with multiple property types (high-rise condominium buildings/midrise condominium buildings/townhomes/single family subdivisions). Hands-on experience enhancing the physical facilities of each Association, developing budgets and assuring adherence to best business practices.
·Financial - Proven ability to detect opportunities for cost savings and revenue generators through analytical thinking and financial management. Implementation of green initiatives when possible.
·Proficient Communicator – Ability to work with broad spectrum of Unit Owners and vendors to answer questions and resolve issues.
·Detailed & Organized - Well organized with a track record that exhibits proven self-motivation, high follow through, attention to detail with initiative and creativity to achieve both personal and corporate goals. Always striving to find ways to improve efficiency and processes.
EDUCATION
·University of Tennessee – Knoxville, Tennessee
Bachelor of Arts, May 1991; Major: Psychology
·American Institute of Banking – Birmingham, Alabama
Consumer Lending Courses, 1991 – 1996
·Georgia Real Estate Salesperson License (Active)
GMAC Real Estate Academy – Pre-License Course – 12/2001; Post-License Course 6/2002
·Florida Real Estate Salesperson License 9/2019 (Currently Inactive) Florida Real Estate Online Academy - Pre-License Course 9/2019
·Florida Community Association Manager License (CAM) 10/2019 (Currently Inactive)
Community Associations Academy Pre-License Course - 10/2019
SKILLS & INTERESTS
·Proficient in Microsoft Word, Excel, Power Point & Publisher.
·Proficient with TOPS, Voyager, VMS & Jenark property management software programs.
·Received Williams-Sonoma “Catch the Spirit Award,” (3) three times during service.
·Consistently volunteer for several non-profit organizations and community events.
WORK EXPERIENCE
Sentry Management – New Smyrna Beach, Florida 01/2019 – Present
Portfolio Manager – Community Association Manger: Assigned to a portfolio with a mix of properties, includes onsite management at 136-unit luxury high-rise condominium buildings in Daytona Beach Shores. Primary responsibilities on onsite hours include communications with Board of Directors to implement community iniatives, resident communications, building site visits, rules enforcement, Accounts Receivables, Accounts Payables, Project Management, Disaster Recovery – 2 catastrophic Hurricanes. The remainder of the portfolio included (2) forty unit condominium buildings and 1 Homeowners Associations. Condominium responsibilities similar to onsite, but not dedicated hours onsite with the exception of a weekly site visit/property walk. HOA responsibilities included convenant enforcement, Architectural Review coordination, project management and maintenance coordination.
Homeowners Advantage – Atlanta, Georgia 11/2015 – 10/2018
·On-site Association Manager: Assigned to The Peachtree Residences, a 121-unit luxury high-rise condominium building in Peachtree Battle area of Buckhead. Primary responsibilities include communications with Board of Directors to implement community initiatives, resident communications, building walks, preparation of violation/fine letters, Accounts Receivables (statement processing, late charge processing & collections), Accounts Payables, project management, amenity reservations, vendor/contract coordination, budget development and supervision of building staff (Front Desk/Security, Maintenance and Janitorial Teams).
·On-site Property Manager: Assigned to Metropolis North Condominiums, a 498-unit high-rise condominium building in Midtown Atlanta. This is the same position as below, but Management Company changed from Piedmont Management Associates to Homeowners Advantage in November 2015.
Piedmont Management Associates 7/2012 – 11/2015
On-site Property Manager: Assigned to Metropolis North Condominiums, a 498-unit high-rise condominium building in Midtown Atlanta. Primary responsibilities include: balcony & building walks, preparation of violation letters, resident notifications, Accounts Payable & Accounts Receivable processing, late fee & statement processing, lease record maintenance, new Unit Owner set up, amenities reservations and supervision of 10 building employees (Maintenance, Cleaning & Concierge Staff).
Community Management Associates (CMA) – Atlanta, GA 8/2011 – 6/2012
·Portfolio Community Association Manager: Manage both Accounts Payable and Accounts Receivable for (7) seven properties. Portfolio was a mix of property types and ranged from a 60-unit condominium association to a 400-unit single family homeowner association. Weekly property walks and additional meetings with Association Board and vendors to review condition of property. Worked closely with the Association Board, Project Engineer and Contractor on several large capital improvement construction projects. Assist Association Board with interpretation of the Declaration and communicate with Unit Owners when applicable to enforce Association Rules and Regulations. Worked closely with Association Attorney and Association Board to reduce number of collections accounts and implement payment plans when approved.
Piedmont Management Associates, LLC – Atlanta, GA 8/2010 – 8/2011
·Portfolio Property Manager: Manage both Accounts Payable and Accounts Receivable for (8) eight properties. Portfolio was a mix of mid-rise condominium buildings and townhome associations. Coordinate vendor maintenance and construction projects for each community. Assist Association Board with interpretation of the Community Governing Documents and communicate with Unit Owners when applicable to enforce Rules and Regulations. Worked closely with Association Attorney and Association Board on collection efforts and FHA Certification.
EventScapes Atlanta – Atlanta, Georgia (company sold to competitor) 10/2008 - 8/2010
·Accounting & Payroll Manager: Plan and track event décor company Accounts Payable, Accounts Receivable, Inventory and Vendor Contracts. Process all New Hire paperwork, Employee Weekly Payroll and Federal/State Tax Payments. Developed Marketing strategy for In-House Presentations and website.
The Art of Shaving (Lenox Square) – Atlanta, Georgia 10/2005 – 9/2008
·General Manager: Responsible for overall store operations. Store sales were consistently in the top 5 and personal sales were consistently in the top 10 for the company. The Art of Shaving is a high-end (30) thirty plus store grooming and skincare retailer. Implemented Marketing, Store Maintenance, Inventory and Visual Merchandising plans to corporate standards. Store consistently met monthly, quarterly and annual goals. Trained new Sales Associates and Retail Partners with emphasis on “The 4 Elements of The Perfect Shave!”
Williams-Sonoma, Inc. (Phipps Plaza) – Atlanta, Georgia 2/2002 – 10/2005
·Management Team/Lead Sales: Coached, trained and supervised Store Associates at national kitchen accessory retailer. Implemented Visual Merchandising, Inventory and Marketing plans for Phipps Plaza location. Monitored daily sales activity and motivated Team Members to reach both store and personal goals. Received/processed weekly shipments and coordinated placement of incoming products based on current promotions.
ADDITIONAL WORK HISTORY
After graduating from college worked for 5 years in Retail Banking in Birmingham as a Branch Manager/Loan Officer. In 1996 was recruited by Equifax Credit Services to be part of their Credit Sales & Services Division. Worked as a Field Sales Support Representative in both Birmingham and Atlanta. Was then recruited by their Marketing Communications Department as National Sales Training Manager at the Atlanta Corporate Office.
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