ANGELA WILLIAMS

Pleasant Grove, AL • Phone: 205-***-**** • adusoy@r.postjobfree.com

PROFESSIONAL SUMMARY

Results oriented Sales Professional with exposure to marketing, strategic planning and customer & client relationship management functions. A delightful personality with proven customer service qualities that stimulate growth, expanding customer base, while improving sales volume. Well-versed in oral and written communication, multitasking and perseverance to task completion. Exceptional leadership and team building characteristics. My focus is on growth and opportunities that maximize my performance and competitive spirt which allows me to leverage all these traits in all areas of customer interaction.

PROFESSIONAL EXPERIENCE

Sephora- JCPenney Beauty July 2021- Present

Manager/Beauty Consultant

• Performs quarterly management sales, store operating functions, including scheduling coverage and transitioning the store from Sephora to JCPenney Beauty. Provides exceptional customer service consultations for all Sephora guests while providing education on all Sephora products. Ensures products and fixtures remain readily stocked while maintaining overall cleanliness and operations of the facility. Continues to surpass daily, weekly, and monthly departmental goals.

Belk Department Store September 2019 – July 2020

Estee Lauder Beauty Consultant

• Provided exceptional beauty-based services to every customer which required demonstrating “three individual products” to support overall product knowledge and stimulate the sales environment. Recruited new customers and assisted in the establishment of a client registry to stay in touch with customers. Surpassed both store and departmental established sales objectives/goals.

T.J Maxx Department Store. February 2018 – September 2019 Sales Associate

• Performs fiscal management, sales and overall store operating functions while ensuring an inviting atmosphere with an emphasis on maximizing sales volume and the overall customer experience. ULTA Beauty Supply Store September 2018 – February 2019 Cosmetic / Sales Consultant

• Provides exceptional customer service consultation & experience for all ULTA guest by engaging each on an individual basis to determine specific needs. Ensured that fixtures were readily stocked, performed fiscal management functions, while maintaining the overall operability and cleanliness of the facility. Renasant Bank February 2016 – September 2017

Mortgage Loan Shipper

• Processed and performed final review of closed mortgage loans prior to delivery to investors in secondary market. Analyzed loan files to ensure that all criteria were met. This ensured loans were in a saleable condition prior to delivery resulting in “no” negative monetary impact. Wells Fargo Bank September 2009 – September 2015

Loss Mitigation Specialist

• Provided single point of contact interface with borrowers whose loans were delinquent/at high risk of delinquency. Assisted borrowers with finding solutions to maintain home ownership, including FHA and VA loan proprietary modifications and repayment plans when retention options are not possible. Analyzed the customer’s financial situation and recommended alternative solutions including short sales and deed in lieu options to resolve delinquency. Identified and maintained documents for loan modification review. Loan Processor

• Gathered required information, ensured completeness, and monitored the status of each loan origination/modification packet from pre-approval to closing. Verified the accuracy of loan information and ensured the timely input of this information. Ensured all loan documents compiled with company policy and all applicable state and federal statues were processed within deadline. Performed in depth validation and provided recommendations to the underwriter based upon customer application, income, employment, credit, deposits, verification, and insurance.

EDUCATION AND TRAINING

American Institute of Banking Trained in Loan Processing and Software Applications Certificate of Advanced Make-Up Artistry- Aveda Institute Diversified Banking Courses, Seminars, and Workshops