Service Representative Customer

MONICA FLORES

PROFILE

Detailed-oriented receptionist with 3 years of experience in customer service. Efficient in performing front-desk task in fast pace office’s . Fluent in English and Spanish. EXPERIENCE

2018–PRESENT

RECEPTIONIST, A BETTER LIVING HOME CARE AGENCY 2020-22 I greeted walk-in clients. Scheduled appointments and answering phone lines to help clients with any problems or issues. Efficiently managing clients information and payments into database.

CUSTOMER SERVICE REPRESENTATIVE, METRO BY T-MOBILE 2019 I assisted customers with their phone plans and any add ons or deals our company had during that time. I was also given the responsibility to manage money as a cashier. CAREGIVER, PRIVATE IN-HOME CLIENTS- 2018-19

Caregiving duties consists of driving client to doctors appointments. Clients would need light housekeeping, meal preparations and help maneuvering around. EDUCATION

COSUMNES RIVER COLLEGE- 2020

SKILLS

• Bilingual

• Scheduling

• Multi-line Calls

• Use of Microsoft, Word, Excel, and PowerPoint

• Customer Services

REFERENCES:

• Stephanie Beck, Supervisor A better living home-care: 916-***-****

• Jose, manager Metro by T-mobile: 916-***-****

• Kiara: 916-***-****

3525 19th ave Sacramento, CA 95820 916-***-****

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