Christal N. Johnson

Aubrey, TX *****• 940-***-****• adusmq@r.postjobfree.com

Career Summary

Extensive professional relationship expertise with both clients and stakeholders. Certified public speaker, and over 15 years of IT project management, financial reporting & analysis, internal audit, data analytics, mitigations, and implementations. Strong background in the Banking and Mortgage industry, and Information Technology.

Highlights Include:

Master of Business Administration, current Doctor of Business Administration (DBA) student

Member of the Aubrey, TX Planning and Zoning Commission

Liaison between the IT, Risk, Compliance, scheduling Digital software releases including Windows based programs and testing

Strong background in auditing, financial analysis, CRM, and reporting

Created and utilized SQL queries as well as Power BI queries for tracking and reporting

Experience working in an Agile environment including Scrum meetings, UAT testing, User stories and managing Sprints

Technical Summary

Systems/Networking/Servers:

Windows 2000/7/8/10

Languages:

SQL

Applications/Tools:

STAMP, EPM Tool, MS Office (Word, Excel, PowerPoint), Power BI, TFS (Team Foundation Server), Encompass, Remedy, Venture, SharePoint

Methodologies:

Agile (Scrum), Hybrid, Waterfall

Databases:

SQL Server, MS Access

Professional Accomplishments

FedEx Services Sept 2021 to Current

IT Project Manager

Project support for PMO and IT App Tech

Internal program alignment

Project activity reporting and metrics

New project implementation

Internal business program alignment

SharePoint facilitation

Cross department liaison

Project entry, scheduling, and tracking

System and application migration oversight

Planet Home Lending Sept 2020 to Sept 2021

IT Project Manager

Project support for PMO and IT CTO

Project reporting and strategy functions

Cross department Change Management liaison

Committee presentation creation and collaboration

Project tracking and resource review

Wells Fargo April 2020 to Sept 2020

IT Project Manager

Project support for Project Management VP of Technology Strategy, Planning and Analytics

Financial reporting for Technical Strategy Team

Project financial analysis ($2 million min)

Project financial Forecasting

Project financial actual reporting

Variance audit and reporting

Law Offices of Attorney Gregory D. Williams Aug 2019 to Sept 2020

Consultant/Project Manager (Part- time)

Client onboarding implementation and internal audit

Research and analysis of new client case files

Account management

Office Administration

Client relationship management

JPMorgan Commercial Banking Implementations March 2019 to Aug 2019

Project Manager

Implementations for Commercial and Business Banking Treasury products

Change Management liasion

Onboarding error reporting

Client communications

Liaison with Project Management Team, Sales, TMO, and Customer Service Professionals

Timely acceptance and review of product and account addition requests

Knowledge base in Deal Manager, Navigator, Access, Global Documents

Mr. Cooper (Formerly known as Nationstar Mortgage) May 2008 to November 2018

Project Manager

Provided Project Management for IT and Business Implementation as well as Issues Management liaison and Risk product management

Responsible for Kick-Off Meeting, Milestones, documentation and reporting to Stakeholders and driving project to close

Managed Digital Development project (both web-based and mobile (Android and iOS)) of mortgage and banking applications from gathering requirements from stakeholders, creating documentation, managing the development, and testing of the applications to production in an Agile environment

Project planning and execution of system and process enhancements under the direction of Scrum Master and an Agile environment

Managed and assisted with UAT testing for internal software and client experience applications which allowed customer to prequalification of mortgage loans

Vendor reporting and tracking management

Analysis and reporting of weekly business team production

Originations department performance and Change Management reporting

Coordination and conference with business subject matter experts

Creation and oversight of development process items

Reporting and scheduling of IT release dates, using queries from Power BI

Reporting Analyst (Cont’)

Auditing and processing for the US Treasury and homeowner assistance programs, HAFA and HAMP

Oversight of a Remediation Tracker; Initiations, delegation, business leads, and action plans

Collateral letter creation and Flight Checks with Venture, SQL data file creation

Management of approved, completed, and Deed in Lieu Excel tracking system

Productivity reports for Manager and VP

Processing of Equator Initiations

Liaison and Trainer

Assistance to management on team production

Generation of Modifications, Repayment Plans, Deed-In-Lieu’s, SPO and HAMP

Processing refinance applications and counseling of residential borrowers, using

loan products from FHA, Freddie Mac and Fannie Mae

First Tennessee OMR reporting

Processing letter production

Legal escalation and resolution

EMC Mortgage July 2007 to May 2008

Loan Counselor

Weekly administration of time and attendance for 250 plus employees

Installation of network logins and security access for new employees

Management of supply orders and request for supervisors and employees

Replacement and termination requisitions

Transfer, tracking, and documentation of confidential human resource related material

Special Project assignments by Managers and VP's

Collection and counseling of sub-prime borrowers’ delinquency for 90 days

Inbound and outbound call resolution and education of DIL or SPO options

Education & Certifications

Current Doctoral Student (DBA)

Master of Business Administration (MBA)

Bachelor of Applied Arts and Science (BAAS)

Six Sigma Black Belt Certification

Public Speaking Certification

TEFL Certification

Texas Real Estate Salesperson License (Inactive Status)

Notary Public Member

Toastmasters International

Project Management Institute (PMI) member

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