Service Representative Medical Assistant
Resume:
VIRGINIA CAPUOZZO
*** ********** *****, ********* ********, PA 18436
*************@******.***
OBJECTIVE
I am a responsible accounting graduate. Seeking to use my educational background and interpersonal skills with an established company. Complimented for great personality and work ethic.
EXPERIENCE
Fran Tomalis & Son – Pittston, PA
Office Assistant September 2021 to Present
My daily tasks are assisting with the daily administrative operations of the company. Maintaining a high degree of attention to detail when entering orders in the company computer software. Assisting customers over the phone and who are picking up orders at the office. Handling all the accounts receivable and accounts payable through Quicken.
Pet Smart Grooming Salon – Wilkes-Barre, PA
Bather/Groomer Trainee September 2021 to January 2022
My daily tasks are performing hands on pet assessment on all pets to recommend services and build trust with Pet Parents. Independently and safely perform the full menu of bath and brush services and share additional solutions with clients based on pets’ needs. Maintain a high level of cleanliness, sanitation, and humane conditions for all pets in the grooming area. Ensure the safety and well-being of every pet and associate in the store, taking immediate action whenever necessary. Answering telephones and scheduling the appropriate appointment for each pet. Trimming pet’s nails, brushing their teeth, cleaning their ears, shaving sanitary area and paw pads. Able to make round feet.
Maximus Federal Services – Pittston, PA
Health Care Appeals Specialist April 2018 to March 2021
My daily tasks are reviewing various taxable income documents to perform annual calculations to determine whether subsidies for an appellant’s health insurance are applicable. This income process is only trusted to five employees, out of a department of over three hundred. My team is heavily relied upon and pertinent to providing the government, and the public at large, with the support and service they deserve for a subject as important as health care. Adjudicate appeals for the Affordable Care Act eligibility.
American Red Cross – Hanover, PA
Phlebotomist February 2017 to March 2018
Performing phlebotomy. Balance production, donor care & quality requirements to meet daily blood collection goals. Take the time to personally connect with donors - listen to their stories and help them understand the value of their donation.
Genpact – Hanover, PA
Health Care Claims Account Analyst January 2016 to February 2017
Call payers and/or utilize website resources to determine current status of claims, research claim denials and determine proper steps for claim resolution, update, correct and rebill medical claims according to proper billing guidelines, use appropriate systems for payment determination, maintain a current working knowledge of all healthcare related issues and regulations, prioritize workload according to the needs/demands of the client, support, assist, and train team members
Plains Animal Hospital – Plains, PA
Client Service Representative January 2015 to January 2016
Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments. Answer phone calls, which may include answering questions and screening and scheduling appointments. Handle incoming and outgoing mail and email. Update and file patient charts. Enter data into a computerized billing program. Process credit card payments and prepare bank deposits. Retrieve prescriptions. Assist with pet supply purchases such as pet food, supplements, and grooming items, maintain the cleanliness of the waiting room. As soon as an animal would walk into the building would check the client in and obtain an accurate weight for the Veterinary. When an animal had to be euthanized would go into the client room to comfort owners. Assisted with any walks that were needed if animals were boarded at our facility.
Dr. Mark Tan – Smithtown, NY
Medical Assistant January 2013 to January 2015
Assisted two MDs as well as an RN team in ensuring optimal patient care and smooth daily office operations. Praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients. Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and diagnostic procedures and ancillary tests (e.g., hematology, setting up knee injections for MD). Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment. Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations, improved patient satisfaction. Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
EDUCATION
Luzerne County Community College – Nanticoke, PA
Accounting Major August 2018 to May 2022 - Graduated
Current GPA: 3.75
Technical Career Institutes – Westbury, NY
Certified Medical Assistant September 2010 to June 2011
Graduated in 2011 with Honor Society
Great Neck South High School – Lake Success, NY
High School Diploma September 2008 – June 2011
Graduated in 2011
AWARDS AND ACKNOWLEDGEMENTS
Dean’s List - Fall semester of 2020
President’s List – Fall semester of 2021
Proficient in complex desktop systems (e.g. Microsoft Access, Microsoft Excel, Microsoft Word)
Bilingual in Italian and knowledge of Spanish
Honest, Dependable, Hard-working, Responsible, Willing to learn, Confident, Cooperative, Punctual and Loyal.
References Upon Request
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