Team Member Operations Manager

References available upon request

EXPERIENCE

FEBRUARY 2022 – PRESENT

OPERATIONS MANAGER, FEDEX EXPRESS

• Increased efficiency and service standards by strategically implementing the ‘People, Service, Profit” mindset to a struggling department.

• Instilled a hyperfocus on growth and development resulting in the promotion of 3 entry level employees to salaried leadership roles.

• Organically grew an environment of success by driving results through frontline leadership, which in turn has led to decreased turnover and increased desirability to be a part of the team from employees across the facility.

MARCH 2014 – FEBRUARY 2022

DIRECTOR OF OPERATIONS, PHOENIX FINANCIAL SERVICES

• Led start up of 5 employees to become the largest agency by volume in the United States with a staff of 150+ team members.

• Attracted, coached, and retained high performance team members, enabling elevation of responsibility, span of influence and performance.

• Collaborated with staff from all levels to maximize customer satisfaction, streamline processes and improve profitability.

• Fostered an environment of continuous improvement, team member engagement, and open communication.

JANUARY 2011 ̶ MARCH 2014

UNIT COLLECTIONS MANAGER, DECA FINANCIAL SERVICES

• Led a team of 35 collections representatives to increase revenue more than double that of the prior year.

• Oversaw a team of leaders that created and implemented training programs to enhance team member knowledge of best practices, resulting in improved customer satisfaction.

• Fostered an environment of cross departmental synergy resulting in a clear focus and communication on company objectives.

COMPETENCIES

• Creating team synergy and fostering

growth.

• Measuring my success through the success

of others.

• Collaborating with other leaders to create

processes to streamline day to day

business.

• Creating an environment where a

motivated person can succeed.

• Utilizing a matrix of information;

reports, analytics, visual observation,

etc. to pinpoint areas of opportunity.

ROB DAVIS

4320 Goose Rock Court Indianapolis, IN · 317-***-**** ************@*****.***

I am a servant leader with a passion for developing other leaders. My barometer for success entirely rests on what I can do to contribute to the success of others. 2

References available upon request

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