Center Representative Data Entry

Christy Crenshaw

**** ******* **, ********, *******, 30217, US • 770-***-**** • *************@******.*** Customer service leader who is patient and empathetic, with a strong background in conflict resolution and customer service. Solid team player with an outgoing, upbeat demeanor and a track record of building rapport with clients. Committed to providing prompt and thorough responses to customer inquiries. Flexible team player with experience in program management, customer relationship management, document control, and scheduling. Resourceful and collaborative, with a strong understanding of how to maintain customer relationships, keep meticulous records, and promote excellence in all interactions.

With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results- oriented.

Customer service optimization

Communication skills

Customer support

Answering questions

Data entry

Client communication

Problem-solving skills

Microsoft Office

Gathering information

Customer relationship management

Logging call information

Call center operations

Verbal and written communication

Business Administration - Associate of Arts - 2022 University of Phoenix - Phoenix, AZ

3.5 Grade point average

Nominated for several clubs

Honor Society

High School - 1990

Mt Zion High School - Carrollton, GA

Honorable mention Science and Math

Call Center Representative - August, 2022 to January, 2023 Volt Workforce Solutions - Gardena, CA

Collaborated with coworkers and managers to resolve difficult and high-level customer issues. Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information. Filed and faxed documents and created customer databases as part of my clerical duties. Taught customers how to use company systems, fill out forms, and get the services they wanted. Promoted the company as a superior provider dedicated to the needs and satisfaction of customers. Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Quality Control Analyst - March, 2022 to July, 2022 Plasti-Paint, Inc. - Franklin, GA

Checked the quality of raw materials and finished products and discarded anything that didn't meet safety standards. Aided in the design of lighting and power systems for application and distribution. Worked with vendors, sales reps, and machine shops to help complete the project. Identified the root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout the product development process.

Talent Acquisition Associate - July, 2021 to February, 2022 Randstad - Atlanta, GA

Improved the accessibility and efficiency of organizational filing systems for confidential employee records. Devised a disaster and recovery plan to prepare the company for extreme weather, nuclear disasters, and terrorist attacks. Kept the work structure up to date by updating all job requirements and job descriptions.

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