Service Representative Officer Assistant

SUSAN TIERNEY

***************@*****.***

1-985-***-****

Bogalusa, LA 70427

SUMMARYDedicated and talented at processing high volumes of error-free transactions and departmental meeting goals. Offering ten years of experience in quickly resolving any issues and maximizing customer retention opportunities. Proficient in managing the conversational flow and diffusing difficult customer situations.

SKILLS• Report generation • Microsoft Office expertise

•Credit card payment processing • Inbound and outbound calling

EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE

Texico - Bogalusa, LA

•Assessed customer needs and upsell products and services to maximize in-store sales.

LOAN OFFICER ASSISTANT

Financial Resources Group - New Brunswick, NJ

•Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments, and executed detailed follow-up through closing to verify completed requirements.

•Generated estimates clients requested, sent pre-approval letters to agents, and confirmed verification of employment documentation.

•Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets, and answering phones.

CADC

Clinic First - Ocean City, NJ

•Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.

•Led supportive group discussions and education sessions with alcohol and drug users and families.

•Identified treatment goals based on individual diagnosis and history. • Conducted chemical dependency program orientation sessions • Maintained thorough clinical treatment notes.

EDUCATION ANDGrand Canyon University - Phoenix, AZ TRAININGBachelor of Science

Addiction Counseling

Monmouth University - West Long Branch, NJ

Bachelor of Arts

Communications

Brookdale Community College - Lincroft, NJ

Social Sciences

ACCOMPLISHMENTS• Implemented several strategies that successfully increased sales and improved client retention rates.

•Led team to achieve positive, earning recognition from upper management and financial reward.

ACTIVITIES ANDPhi Theta Kapa 4.0

HONORS

CERTIFICATIONS

Certified Alcohol And Drug Counselor

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