Customer Support Information Security
Resume:
AUDREY CHEPKEMBOI
***** ****** **, ******** ****,KS, 66212
****************@*****.***
CAREER OBJECTIVES
Seeking an entry-level IT consultant position with an information technology company that specializes in security systems where I can utilize my troubleshooting and technology skills and assist in resolving network problems.
EXPERIENCE
October 2021– May 2022
ICT Support Intern, Kenya Forest Service
Hardware troubleshooting and repairs of electronic and communications systems.
Providing first level end user support.
Installation, configuration and computer maintenance.
Application software installation.
Printer drivers installation and troubleshooting on different printers.
january 2022– May 2022
CCI KENYA
Offering customer support.
Creating tickets.
Receiving inbound calls and making outbound calls.
January 2021-may 2021
ICT Support Intern, Kenya Ports Authority
Internet, MS Outlook configuration and troubleshooting.
Encryption of a hard drive and/or USB to protect data from unauthorised access by use of bitlocker.
Resetting passwords on computers that the user had forgotten by use of the Wondershare software.
Web design and development.
IP subnetting skills.
EDUCATION
December 2022
B.S Information security and forensics, KCA University
Second class honors (upper division)
COURSEWORK SUMMARY
Networking
Encrytption
Cloud computing and security
Web design and Development.
Human aspects to IS security and forensics
Telecommunications.
Anonymity on the internet.
SKILLS
Excellent verbal and communication skillls.
Troubleshhoting, maintaining and updating systems.
Encryption
Web design and development.
Good with Active directory
Excellent in MS word, PowerPoint, excel, publisher and access.
Contact this candidate