Customer Service Associate

YOLANDA EDMONDS

**** ******* ****** ******** ****, NC 27874 252-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients and staff. Maintains and safeguard patient privacy and confidentiality.

Follow policies, procedures and guidelines to ensure consistent quality.

Strong communication skills, able to work in team-based environments with emphasis on quality, performance, accountability, and customer service.

Actively participates in learning opportunities and is open to feedback.

Experience with Microsoft Word - Type 60 WPM.

KEY QUALIFICATIONS

Accounting, Payroll, and Banking Systems Healthcare Law HIPAA Compliance Charting Filing

Processing Co-Payments Human Resource Management Organizational Improvements Appointment Scheduling Insurance Billing Procedures CMS1450 UB04 CMS1500 Healthcare Claim Cycle Insurance Verification

Interpersonal Professional Communications Business Office Operations Medical Office Procedures Practice Structure Medical Practice Management Systems Leadership & Management Medical Terminology Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree - Healthcare Management, 2018

Fully accredited, accelerated program providing instruction in healthcare management, leadership skills, business office operations, computer applications, healthcare delivery and accounting systems. Program content includes personnel management, customer service, employee benefits and adherence to healthcare laws, regulations and ethics. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

WORK EXPERIENCE

Cummins, Inc. - Whitakers, NC 10/2017 - 12/2018

Technician

Moved product and checked for accuracy and placement for orders shipped.

Complied with safety regulations governing operation of equipment.

Reported faulty equipment, damage, or other safety hazards to supervisor.

Boxed out and shipped orders

Meticulously and with high attention to detailed masked and demasked engine holes for painting

Sheetz Convenience Store - Nashville, NC 03/2017 - 09/2017

Cashier / Customer Service Associate

Assisted customers by providing information and resolving complaints.

Served as direct point of contact, and delivered excellent customer service with a positive, professional attitude.

Operated cash register, accepted payments, returns and exchanges.

Ensured accuracy of cash drawer and kept work area clean and organized.

Worked as part of a team and interacted with diverse customers and staff members.

Kennel Metal-Weldon, NC

09/2013 – 09/2014

Ensured accuracy on parts making sure their were no cracks or damages cleaning them and checking them under microscope

Lowes Distribution – Garysburg, NC

02/2005 – 07/2007

Drove equipment and helped other coworkers offload there trucks for them to receive them

Contact this candidate