Service Representative Customer

Jahi Tidwell

** ***** *****, ******, ** ***** 732-***-**** ***********@*****.***

Profile

Enthusiastic and motivated graduate. Ready to join a high functional, high performing team. Open to opportunities to expand my knowledge and skills. Excited to contribute to results and meet the objectives of your company – utilizing my communication and analytical skills.

Education

KEAN UNIVERSITY – AUGUST 2017- MAY 2021

Bachelor of Arts: Criminal Justice

Dean’s list: 2019-2021

National Honors Society

Cum Laude

HOWELL HIGH SCHOOL – SEPTEMBER 2012- JUNE 2017

Skills & Abilities

Proficient in Microsoft Office Applications

Interpersonal Communication

Problem Solving

Teamwork

Organization

Customer Service

Active Listener

Time Management

Experience

DICKS SPORTING GOODS RETAIL FLOOR ASSOCIATE JUNE 2021 - PRESENT

Engaged with customer proactively and positively to identify and fulfill needs

Promote and sell merchandise solutions based on customer feedback

Assist with merchandising through knowledge and communication of promotions

Increased sales metrics through knowledge and communication of promotions

DICKS SPORTING GOODS RETAIL CASHIER JUNE 2020 - JUNE 2021

Created positive experiences through front-end engagement

Supported point-of-sale activities

Consistently achieved expectations in promoting warranty sales and rewards program

Accurately handled financial transactions

Assisted and trained new team members

WAWA CUSTOMER SERVICE ASSOCIATE JULY 2018 – JANUARY 2020

Created positive experiences through front-end engagement

Greeted customers upon entry to the store

Handled money transactions and maintained register till

Prepared food according to FDA standards and procedures

Fundraising

ANNUAL ALZHEIMER'S WALK 2014 – PRESENT

Raise funds throughout the year to support Alzheimer's research & advancement

BOYS & GIRLS CLUB (3M COMPANY - SALES CONNECTION: VOLUNTEER)

Interactive product demonstrations with young boys and girls to promote business skills and knowledge

Certifications

A+ Certification (in progress)

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