Customer Service Retail Store

ANGEL C. ELLISON

**** ***** ***** **** **, Columbia, SC 29210 * C: 803-***-**** ***************@*****.***

SUMMARY

Knowledgeable manager and leader with 30 years of experience in supervising employees, customer service, and business.

WORK HISTORY

General Manager, 02/2009 to 08/2021

Goodwill Industries of the Upstate/Midlands – Columbia, South Carolina *Managed all phases of the retail store to achieve daily sales and production goals. *Hired, trained, coached, and terminated a staff of 24 associates.

*Scheduled and reviewed the performance of associates.

*Prepared daily reports, made bank deposits, and operated a cash

register

*Assisted donors and customers.

Customer Service Manager, 03/2007 to 01/2009

Burlington Coat Factory – Columbia South Carolina

*Assisted with the basic operations of the store.

*Scheduled, trained, coached, and disciplined employees.

*Monitored the accuracy and efficiency of all transactions.

*Conducted monthly communication meetings.

*Communicated with upper management and the sales auditor.

General Manager, 08/1997 to 01/2006

Blockbuster Inc. – Columbia South Carolina

*Recruited, hired, trained, coached, and evaluated all employees.

*Managed all phases of store operations to achieve store profitability and budget. *Conducted the monthly inventory process.

*Focused on key business initiatives, store presentation, and marketing execution. *Responsible for customer service, loss prevention, and payroll management.

EDUCATION

Associate of Applied Science: Business Management,

Midland's Technical College - Columbia South Carolina

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