Elisa Layton
PROFESSIONAL WITH A POSITIVE ATTITUDE
Murfreesboro, TN 37130
************@******.***
Great communicational skills and time management.
Work Experience
Policy processor
Aetna
September 2019 to Present
Processing senior supplemental insurance. Underwriting, 75+ policies daily and more during annual enrollment period. Customer service and time management. Medical terminology. Work with Sales agents and underwriters.
Homeschool Teacher
PROFESSIONAL WITH A POSITIVE ATTITUDE
August 2009 to August 2019
Organizing daily work for elementary and middle school students. Planning field trips. Daily time management. Taught English, Math, Social Studies, Science, Art, Music. Evaluations. Health Service Coordinator
Blue Cross Blue Shield Florida - Delray Beach, FL
November 2013 to December 2018
Inbound and outbound calls on insurance benefits, appeals, scheduling appointments, sales, data entry, billing on multiple screens, word, outlook, excel. Assisting with procedures to qualify patients to skilled nursing facilities, billing, e-faxes, Skype, outlook. Communication to Drs, RNs, and hospitals. Administrative Assistant
LEXUS OF PALM BEACH - West Palm Beach, FL
August 2008 to November 2013
Customer service in sales, service, finance. Responsible for large sums of cash deposits. Payroll Scheduling for colleagues and customers. Relief on switchboard, greeting customers, accounts payable, scheduling travel.
Education
Associate in Business
State Technical Institute Memphis - Memphis, TN
January 1993 to May 1995
Skills
• Teaching
• Organizational Skills
• Time Management
• retail sales
• Marketing
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Excel
• Growing Experience
• Administrative Experience
• Microsoft Word
Certifications and Licenses
Policy processor
September 2019 to Present
Senior supplemental insurance and other products processor for Aetna Driver's License
Policy Processor
September 2019 to Present
Aetna Policy Processor for AEP
Additional Information
Sales finance admin assistant