Call Center Telesales
Resume:
MOUNIA MAMOUN
Manager and sales Assistant
* *** *** **** ***** Tanger 90000 Maroc
212********* ****************@*****.***
Objectif
I am looking for a position of responsibility, offering a commercial and managerial mission. I am dynamic person, organized, listening to others, possessing team spirit. I like to learn and surpass myself every day, taking up challenges does not scare me.
Expérience Professionnelle
Ktelecom
Medical secretary
1/Manage of incoming call, giving and fixing appointment with doctors. 2/Doctors diary management.
Eagle View
Administratif manager
1/Management of incoming and outgoing calls, and follow-up of trainets during training, til taken certification 2/Creation of trainer's files on CRM
3/Creation ID for each trainer's on formation platform. Reewop Auto
Collection agent
Management of incoming and outgoing calls (Leader pare brise) . Claiming debts and unpaid, to insurance companies and others. MZ Invest Call center
Quality control officer
1/Listen to calls from agents, and verify if criteria have been met. 2/Confirmation of scheduled appointment.
3/Business diary management.
TCS (Tanger Call Services
Supervisor
Responsible for recruitment.
Monitor production or supervisor
Manage quality and quantity of production
Assisting and coaching candidats for pregressing.
Kontaktel Call Center
Sale agent
The sale of telecom subscriptions designed for seniors
(Bazil Télécom.)
Assistel Call Center
Sale agent
* Telesales of Provident Health insurance contracts (Filiassur). Atrento Morocco
Teleconsultant + Tele-sales
* Management of outgoing calls, (fixing appointments) .
* Management of incoming calls, and giving all informations needed for travels.
* Telesales of Provident Health insurance contracts
(Filiassur).
Belmacom Call Center
Sale agent + Coach
2 months as a sale agent : Sale of telecom subscriptions.(Belgian Operators). 8 Months as a Coach: assisting new candidats giving support if necessary. 2007 - 2008
2006 - 2006
27-09-2022 -
2000 2001
2001/2002
Tingis Call Center
teleoperator
Teleconsultant : Advertise some furniture stores
Coaxis International Call Center
Teleoprrator
Teleconsultant : Advertise some furniture stores
Depanfenetres
Administrativ secretary
1-manage of incoming calls.
2- Treatement of customers demands
3- Giving and fixing appointment.
4- Manage of all demands by email or chatting
5- Manage of technic agent calendary
Éducation
Omar Ibn Alkhattab High school
Diplôme Baccalauréat
10
University of littérature and human sinces
English literature
One year
Compétences
Sales technique Solving problem.
Excel Word Pack office
Language Skills: Arabic : mother tongue French : Expert English: basic ( middle) Spanish: fluently
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