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Data Analyst Customer Service

Location:
Abuja, Federal Capital Territory, Nigeria
Salary:
3000$
Posted:
January 19, 2023

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Resume:

About Me

Commercial officer of ** years of extensive experience in data input analyst and commercial officer with proven career track of making positive organizational change, increasing employee satisfaction, production and retention.

Relationship Specialist of 17 years plus, who is highly practiced in developing relationships with clients and potential clients; Skilled at enhancing their customer experience by analyzing complaints, developing new Customer Care Strategies and Procedures, creating customer retention campaigns, developing new business and motivating staff.

Seeking a decision making position in Data analyst or Client Relations where I will employ my skills in the best possible way for achieving the company’s goals and keep up with the cutting edge of methodologies and technology.

BIO

DOB: 6th March, 1981 Nationality: Nigerian Sex: Male EXPERIENCE

COMMERCIAL OFFICER

ARA CIVIL ENGINEERING WORKS

Akure Ondo State Nigeria — January 2016 – Present

Driving new business revenue and managing the renewal of existing business revenue and managing the renewal of existing business through developing and maintaining strong strong customer relationships. Design, develop and launch of products offferings based on customer requirements. Responsible for setting clear points of evaluation and able to demonstrate the degree of success achieved for all projects.

• Work at the company as the company commercial officer whereby I market the company's products (Asphalt) to clients and other engineers that needs the company's product for their use.

• Technical adviser on construction site for subcontractors Professional Data Analyst and Commercial Officer

ALABI David Oluwabukunmi

adusdh@r.postjobfree.com

Gbagada, Lagos.

• Effective management of costs and budget.

• Provide accurate and timely new business forecasting. Notable Accomplishments:

• Successfully implemented project cost control procedures

• Organized and Coordinated high impact training for 50 staff for the year 2020.

• Organized and Coordinated high impact training for 112 staff from January 2021 till date.

• Manage and supervise the daily operations of the companys marketing activities

• Achieved 96% completion of all projects handled by the company

• Successfully got sales of over 300 Million Naira Asphalt products BUSINESS UNIT ROUTE MARSHAL/ DATA INPUT ANALYST

BENIN ELECTRICITY DISTRIBUTION COMPANY (BEDC)

Ondo State, Nigeria — October, 2013 – December, 2015 Worked as the company's business unit route marshal/ data input analyst whereby I identify opportunities to grow, optimize and improve the company.

• Data generation of electricity consumers by customers

• Undertaking surveying.

• Generate financial income for the company.

• supervising contracted staffs.

Notable Accomplishments:

• Identified a problem and solved it.

• Come up with a new idea that improved things.

• Developed or implemented new procedures or systems.

• Worked on special projects.

• Received awards.

• Been complimented by my supervisor or co-workers. EDUCATION

Capacity Building Youth Entrepreneurship Program

High Tech Institute, Lagos State Nigeria - 2018

B. Sc. (Hons) Economics

Ambrose Alli University, Ekpoma, Edo State Nigeria - 2008 Diploma in Data Processing and Desktop Publishing

Fly High Computer Institute, Ilorin Kwara State Nigeria - 2007 Computer Engineering and Techologies

Double Joy Automated Data Technology, Ibadan Oyo State Nigeria - 2005 BUSINESS UNIT MARKETER

POWER HOLDING COMPANY OF NIGERIA (PHCN)

Ondo State, Nigeria — May, 2002– September, 2013

• Distribution of electricity consumption bills

• Data generation of electricity consumers by customers

• Undertaking surveying.

• Generate financial income for the company

SKILLS

Creativity to work

Flexibility to work unpredictable

hours in a fast-paced

environment

Communication Skills

Technical Skills

Project Management

Critical Thinking

Knowledge in quality control and assurance

Customer Service

Ability to build relationships and partner cross- functionally

Strong ability to anticipate problems and pivot

accordingly

LANGUAGES

English: Advanced (speaking, reading, writing)

Yoruba: Native (speaking, reading, writing)

West African Senior School Certificate (WASSC)

Winners College, Akure - 2002

First School Leaving Certificate

Saint James Primary School, Akure - 1994

REFERENCE



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