Administrative Assistant Customer Support
Resume:
**** *. **** ***., ******, CO *****
MOBILE NUMBER 720-***-**** E-MAIL ADDRESS adusc6@r.postjobfree.com
IRMA RENEE VASQUEZ
OBJECTIVE
To utilize my skills in a team-oriented facility that challenges and respects my personal goals.
WORK EXPERIENCE
April 2017 to present
SITUSAMC Denver, CO
January 2015 to April 2017
Stewart
May 2014 to October 2014
PinPoint Staffing (Stewart)
May 2013 to January 2014
Stewart (AllonHill, LLC)
November 2011 to May 2013
PCI Temp Agency (AllonHill, LLC)
Quality Control Auditor/Mortgage Servicing Analyst/Analyst I
Review and analyze loan files using operating systems for: MSP, WebDirect and Black Knight.
Servicer compliance with foreclosure administration expectations
Control and uncontrollable delays during the default administration process
Execution on loss mitigation solutions
Review servicer provided documentation for accuracy and completeness
Preparation of brief narratives communicating findings and/or request for additional documentation in a clear, concise manner.
Enter data in proprietary system.
Review mortgage documents for various clients using their proprietary system.
Ensure work is completed within the required time frame that the clients have provided.
June 2005 to November 2011
Specialized Loan Servicing Highlands Ranch, CO
Customer Support Associate/Team Lead/Supervisor
Prepare payoff quotes for internal clients, borrowers and lawyers for loans that are in Foreclosure, Bankruptcy, Refinance and Sale of Home.
Calculate pre-payment penalty if it applies to the loan by using the necessary tools provided.
Waive pre-payment penalty if needed after verifying the loan documents.
Order attorney fees and cost for loans that are in Foreclosure or Bankruptcy.
Research and correct pre-payment penalty if needed for the weekly report received from the Financial Management department.
Maintain the turnaround time for the guidelines of the Customer Support department.
Supervised, trained and maintain 8 employees for the Payoff/Sr. Lien team.
Other duties as assigned.
March 1998 to May 2005
Great-West Healthcare Greenwood Village, CO
Senior Policy Mater Analyst and Eligibility Specialist
Reviews and investigate files, mostly of complex nature to ensure proper application of contracted benefits. These include individual analysis as well as attend tem meetings with Administration and Sales Representatives that involved other departments.
Establish priorities to complete and release plans for the benefit payment office in a timely manner, which meets the needs of the customer.
Create or amend online benefit changes to the contracted benefit plan provided.
Use Microsoft Word for form letters. Access for log activity and Excel for Image files.
Maintain a 98% accuracy or above and complete work within the timeframe provided by the PMA department.
Set-up employees and their dependents in the designated medical, dental and vision plans that are offered from their employers.
Assist the Team Lead with ID card problems and issues that are received from the field office and tracked problems on an Excel spreadsheet.
Other clerical duties assigned.
April 1993 to March 1998
Sloans Lake Managed Care Greenwood Village, CO
Intake Coordinator and Administrative Assistant
Coordinate and provide ongoing clerical support to the Auto Division department.
Input of new patients into the mainframe and assigning them to the designated nurses within the Sloan Lake guidelines.
Receiving and entering loss reports from various auto insurance carriers that needed nursing intervention.
Create forms, custom letters, filing, copying and provide copies of microfiche files when needed.
Provide phone coverage for the Auto division Department and assisted in training of new hires on the mainframe.
Other clerical duties as assigned.
EDUCATION
August 1976 to June 1979 West High School Denver, CO
High School Diploma
Future Business Leaders of America
Reference available upon request
REFERENCES
Scott Greenwood – Associate, Servicing QC
(720) 401-388`
Wilverlyn Harris – Retired
Sherri DeShay - Manager
Andrea Hubbard – Servicing Quality Control Analyst
Gregory Conklin – SQC Senior Analyst
Cameron Cook – Associate, Transaction Manager
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