Service Representative Customer
Resume:
Kristy Olson
Rockford, IL *****
************@*****.***
Customer Service Representative
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Call center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Amazon Fulfillment Associate
Amazon (RFD1) - Rockford, IL
October 2022 to December 2022
Receive and put away inventory
Get customer orders ready and pack them up
Use scanners to read bar codes on products
View prompts on screens and follow direction for some tasks
Troubleshoot problems
Ensure product meets quality requirements
Customer Service Representative
Maximus Federal - Sandy, UT
August 2019 to March 2020
Responding to numerous phone inquiries
Using standard technology: telephones, e-mail and web browsers
Assisting callers in finishing online applications
Completing daily electronic call logs
Filling out timesheets
Adhering to privacy rules
Connecting callers with leadership as needed
Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
Reporting problems through an easy online system
Responding to telephone inquiries within set time parameters
Completing all assigned training as necessary
Driver
Action Taxi - Rockford, IL
February 2018 to March 2019
Collecting clients at the start of their journey.
Assisting clients with the loading and unloading of their baggage and other personal belongings, as needed.
Starting and stopping the taximeter at the correct times.
Selecting the fastest route to the client's destination, unless otherwise requested.
Driving clients to their destinations.
Informing clients of services and attractions that may be of interest to them.
Adhering to road regulations.
Ensuring that clients remain safe throughout the journey.
Processing cash payments, ensuring that you carry sufficient change at all times.
Ensuring that the vehicle remains clean and in excellent working condition
Customer Service Representative (CSR)
ServiCom, LLC - Rockford, IL
October 2017 to February 2018
Answering an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new product information.
Politely assisting customer via telephone.
Providing an elevated customer experience to generate a loyal customer.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
Directed calls to appropriate individuals and departments.
Routinely answered customer questions regarding merchandise and pricing.
Learned, referenced and applied product knowledge information.
Customer Service Representative
The Connection - Rockford, IL
August 2017 to October 2017
Owning and managing the client relationship: resolving calls efficiently and effectively.
Ensuring service level agreements are met and maintained.
Working as part of a team to ensure offering world-class Customer Service at all times.
Being proactive in regards to the improvement of processes and procedures.
Communicating positively with all involved parties in order to facilitate customer's reception of the expected
Customer Support Advocate
Convergys - Sergent Bluff, IA
February 2017 to June 2017
Answer questions and provide in-depth explanations to clients and/or staff members
Find effective solutions to patient, customer, or client problems
Advise client and staff members on legal matters
Maintain and review records/documentation on behalf of the client so you can provide helpful and relevant information for the issue at hand
Customer Service Representative
Adecco Staffing/Mercer - Des Moines, IA
September 2016 to January 2017
Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
Demonstrate accuracy in processing client policy modifications based on the data given
Verify new customers coverage and present policyholders with proof of insurance paperwork
Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
Technical Specialist
Collabera Staffing/Wells Fargo - West Des Moines, IA
July 2016 to September 2016
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Customer Service Representative
EGS - Rockford, IL
June 2015 to March 2016
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Qualifications / Skills:
Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
Education:
Roosevelt Alt. High School- Rockford, IL
High School Diploma
Contact this candidate