Front Desk Help
Resume:
J A C O B I E M O N I
JE
EMR
EHR
EPIC ( Cadence, Ambulatory,
Prelude, ClinDoc, Grand Central,
PowerChart, MyChart )
Help Desk
Problem-Solving
Customer / Client Support
Project Management
Strong Communication
Specialty Appointment Scheduler
Microsoft Office Suites ( Outlook
etc
I am a results driven support consultant with several years of exceptional skills & experience in process improvement, training & elbow support; extensive familiarity in working with both Physician and clinical staff. I'm an enthusiastic team player striving to fulfill the demands of every Go-Live contract. My ultimate goal is to successfully demonstrate my leadership abilities and skills to manage multiple projects and resources, while meeting client demands and expectations for each assignment. S K I L L S
Profile
E D U C A T I O N
Florida Institute of Technology
2020
MASTER IN HEALTHCARE ADMIN,MHA
E X P E R I E N C E
MCLOED REGIONAL FLORENCE, SC
Holly Cross Fort Lauderdale, FL
November 2022 - Jan 2023
November 2022 - Dec 2022
EPIC CADENCE / AMBLUTORY SUPPORT
Assist with creating generic coverages with EPIC System and ensuring Claims Address is documented.
Help front desk staff register and triage patients Help providers navigate through EPIC System utilizing various tips and tricks provided by the organization.
Helped wiht discharge and transporting patients
EPIC ED REGRISTRATION SUPPORT
Helped providers navigate through EPIC system utilizing tips provided by the organization.
Created smart tools and phrases for providers.
Help providers discharge and transport patients.
Ordering medications.
Print after-visit summary.
Reviewing, analyzing, and evaluating system needs to develop recommendations for customers
7255 Weber St Atl GA 30349
***********@*****.***
EPIC CADENCE GRAND CENTRAL SUPPORT
Middle Georgia Medical Eastman, GA
Oct 2022 - Nov 2022
Work with dept managers in creating and modifying templates for provider schedules
Help providers navigate through EPIC System utilizing various tips and tricks provided by the organization.
Assisted hospital with registration, discharge and transferring patients Served as command center point of contact for critical issues, troubleshoot insurance RTE issues and noted them to management team for educational purposes.
BACHELOR OF SCIENCE
Keiser University
2017
Healthcare IT
J A C O B I E M O N I
JW
EMR
EHR
EPIC ( Cadence, Ambulatory,
Prelude, ClinDoc, Grand Central,
PowerChart )
Help Desk
Problem-Solving
Customer / Client Support
Project Management
Strong Communication
Specialty Appointment Scheduler
Microsoft Office Suites ( Outlook
etc
S K I L L S
Continued
E D U C A T I O N
Florida Institute of Technology
2020
MASTER IN HEALTHCARE ADMIN, MHA
E X P E R I E N C E
Western Palos Chicago, IL
July 2022 - Oct 2022
EPIC CLINDOC SUPPORT
Created smart tools and phrases for providers.
Help providers discharge and transport patients.
Ordering medications.
Print after-visit summary .
7255 Weber St Atl GA 30349
***********@*****.***
ED REGISTRATION SUPPORT
Atrium Health Hamilton, ON
Oct 2021 - May 2022
Help front desk staff register and triage patients Help providers navigate through EPIC System utilizing various tips and tricks provided by the organization.
Helped wiht discharge and transporting patients
EPIC REGISTRATION SUPPORT
Ochsner Medical Center New Orleans, LA
Created smart tools and phrases for providers.
Help providers discharge and transport patients.
Ordering medications.
Assisted end users in hyperspace flow sheet and configure personal schedules.
Feb 2021 - September 2021
EPIC GO-LIVE SUPPORT
Piedmont Health Fayetteville, GA
March 2020 - Dec 2020
Help end users navigate through EPIC System utilizing various tips provided by the organization.
Work with front desk staff with checking in and checking out patients. Show end users how to create telephone encounters. Work heavily with front desk staff in cleaning their assigned work queues. Assist office managers with schedule template build. Contributing to Epic upgrade initiatives or enhancements to workflows including the design, build, and test phases; troubleshoot problems and questions from end users.
BACHELOR OF SCIENCE
Kieser University
2017
J A C O B I E M O N I
JW
EMR
EHR
EPIC ( Cadence, Ambulatory,
Prelude, ClinDoc, Grand Central,
PowerChart, MyChart )
Help Desk
Problem-Solving
Customer / Client Support
Project Management
Strong Communication
Scheduling
S K I L L S
Continued
E D U C A T I O N
Florida Institute of Technology
2020
MASTER IN HEALTHCARE ADMIN, MHA
Regional Medical Center Indiana, PA
Oct 2019 - Jan 2020
CERNER GO-LIVE ATE
Supported nurses and physicians in postpartum women's health department.
Collaborate with end users to design, build and optimize their Epic system queue in a timely and high-quality manner. Help providers discharge and transport patients.
Ordering medications.
Print after-visit summary .
7255 Weber St Atl GA 30349
***********@*****.***
EPIC GO-LIVE ATE SUPPORT CONSULTANT
Flagler Hospital ST. Augustine, FL
April 2019 - July 2019
Help front desk staff and nurses in capturing demographic info about each patient, guarantor info & coverage info in. EPIC's IFS. Help providers navigate through EPIC System utilizing various tips and tricks provided by the organization.
Scan verification documents such as drivers licenses and insurance card using our media manager.
Reviewing, analyzing, and evaluating system needs to develop recommendations for customers.
COORDINATOR, SPECIALTY APPOINTMENTS
Kaiser Permanente Townepark
January 2017 - January 2019
Gives instructions as needed to patients regarding preparation for procedures and provides member information as needed to practitioners. Matches appointment requests with referrals and schedules appropriately. Train or orient new or less experienced staff. Works with leadership and stakeholders as a Subject Matter Expert to improve Specialty training, development and implementation of guidelines/policies and workflows to improve the member experience.
Help providers with checking in and discharging patients. Schedule patients for specialty appointments such as surgery, x-rays, mammograms, MRI, MRA, CT, Bone Scans, Ultrasounds, Behavioral Health and stress test . Collect Copays and verify coverage
Provided high quality telephone service to Kaiser Permanente members via the automated call distribution system
BACHELOR OF SCIENCE
Keiser University
2017
J A C O B I E M O N I
JW
EMR
EHR
EPIC ( Cadence, Ambulatory,
Prelude, ClinDoc, Grand Central,
PowerChart, MyChart )
Help Desk
Problem-Solving
Customer / Client Support
Project Management
Strong Communication
Scheduling
S K I L L S
Continued
E D U C A T I O N
Florida Institute of Technology
2020
MASTER IN HEALTHCARE ADMIN, MHA
7255 Weber St Atl GA 30349
EPIC IMPLEMENTAION SUPPORT COODINATOR ***********@*****.*** Southern Family Medical Center Augusta, GA
September 2015 - Nov 2017
Lead various roll outs for Epics Cadence, ADT/Grand Central & Ambulatory modules for various phases/waves
Trained & assisted front desk staff with pre-registering patients for future appointments
Facilitated testing for several roll outs utilizing Nova Notes Tested various scenarios using test patients before training in ACE environments and presented any issues to ID (Instructional Designer) Provided backroom classroom training support in Cadence/Prelude/ADT in a classroom setting for users of about 10-15 on average Worked with specific users on customization as it related to the schedule such as creating and adjusting time slots/availability with schedule for Providers & mid-levels
Worked Command Center/Ticket support using Remedy / Service Now ticketing system
Demonstrated the proper way to admit, discharge & transfer a patient Trained at the elbow on capturing missing insurance information and how to document a termed insurance
EPIC CPOE / PROVIDER SUPPORT
Oakwood Medical Clinic Oakwood, GA
February 2015 - August 2015
Worked physicians on how to document their encounters and review their in basket
· Called in issue ticket to command center relaying reoccurring issues to issue managers
Assisted end users in documenting follow up calls
Assisted end users in hyperspace flow sheet and configure personal schedule Supported physicians how to create an addendum and updating the visit diagnosis Supported front desk how to check in and check out patients with a follow appointment
Assisted front desk staff with pre-registering patients for future appointments Provided new version training on Epics 2014 version Worked heavily with front desk staff in cleaning up their assigned workqueues Assisted office managers with schedule template build Triaged Real Time Eligibility issues related to certain insurance carriers. BACHELOR OF SCIENCE
Keiser University
2017
Contact this candidate