Data Entry Customer Service

PROFILE

Small business owner with * years experience in customer service, marketing, branding,

inventory control, social media, and accounting. Having a 10 year background in retail has also given me a great deal of knowledge in regards to customer service. I understand ex- actly what level of care is needed when it comes to a range of customers. I am ready to move forward in a new role, and I would like the opportunity to exercise and extend my extensive knowledge of customer service, while implementing effective business goals, for a reputable company that has the same excitement for growth as I do, and promotes from within.

EXPERIENCE

OWNER/ CREATOR, TIMBER AND TORCH

2017-PRESENT

• Created a line of home decor/ wall art, in which I managed all aspects of the business

• Responsible for managing all accounts payable and receivable

• Managed all processes for orders, including customer communication, labels and ship- ping

• Responsible for managing all inventory, including materials for creating the wall decor

• Sourced all my own materials

• Responsible for 100% of all social media channels, and direct communication to cus- tomers and stores

• Utilized Adobe Illustrator to create pieces, as well as Logo design

• Responsible for curating home spaces for product styling, and photographing each piece created

• Designed and maintained the brand website

• Communicated daily with customers via website chat, including stores for wholesale or- ders

• Created Campaign ads in Canva and executed them through Facebook ads using target marketing

MERCHANDISER, ANTHROPOLOGIE, URBN INC.

EL SEGUNDO/TORRANCE 2007-PRESENT

• Utilized and managed the use of weekly sales reports, tracked, analyzed and communi- 9968 W Edna St. Boise Id 83704 310-***-**** *****@**************.*** NIKKI CAMOU

cated business results, determined merchandising strategies within both the district and individual stores

• Lead weekly walk-throughs with entire management team

• Conducted weekly and monthly sourcing days to purchase props for lifestyle display purposes, while keeping within the allocated budget, and oversaw accuracy in aesthetic and concept time periods

• Collaborated with the Display Coordinator to create all merchandising fixtures for each concept, including materials used and their specifications

• Coordinated with District Visual Manager for store floor plan shifts, and executed new plans

• Communicated bi- weekly with our Home Office Allocation Team, giving them product that was performing in our store/trends, and product that was not performing, so that we were able to continue the stores growth and success.

• Communicated with buyers on a quarterly basis in both home and apparel, giving infor- mation on regarding trends that our customer had, or had not responded to

• Served as a proactive mentor to the entire staff, helping to develop associates who were interested in a career with the Visual Team, as well as sharing information on product knowledge on a weekly basis to ensure the staff was always up to date

• Interpreted home office Visual Department Communication, and collaborated with other members of the Visual Team to create an innovative, compelling, and well executed vis- ual environment

• Solely responsible for outfitting current trends on our forms/mannequins on a weekly basis to drive business

• Collaborated with the Visual Manager and Display Coordinator for all upcoming concept shifts, including merchandising strategies, product, display elements, and props EMERGENCY ROOM SECRETARY, CENTINELA FREEMAN MARINA E.R MARINA DEL REY, CA 2003-2007

• Responsible for patient admissions and overall patient files providing all accurate infor- mation to each patient

• Answered all incoming calls and questions, and transferred to proper department

• Communicated with all doctors and nurses for exact orders that needed to be submitted for each patient, including lab work, x rays, etc

• Received all results for patients and posted to individual patient files

• Input each individual service rendered at the time of the patients visit, and submitted Emergency Room charges for billing of each patient

• Arranged Doctor to Doctor communication for patient admissions

• Reviewed all files to ensure correct data was entered, with much attention to detail

• Responsible for arranging all transportation for patients that needed to be transported elsewhere

• Maintained a positive attitude in a fast paced environment and continued to provide ex- cellent and accurate patient service

EXECUTIVE ASSISTANT, ONEILL & WHITAKER IMPORT/EXPORT BROKER RANCHO DOMINGUEZ CA 1999-2003

• Responsible for data entries on files for imported containers that were processed and reviewed for accuracy for companies including Quicksilver, Home depot, Yamaha, Trader Joes, and Belkin

• Communicated with customers to accommodate the needs of shipments, container size, delivery dates, bills of lading, and ETA of containers coming through customs

• Reviewed and reconciled all data entries for accounts receivables and payables

• Reviewed and reconciled all data entries for customer requests and container orders

• Performed general office duties, such as filing completed folders, and mailing daily office mail

• Answered all incoming calls and questions and transferred to proper department EDUCATION

FASHION INSTITUTE OF DESIGN AND MERCHANDISING 2005-2006 EL CAMINO COMMUNITY COLLEGE 2000-2001

SKILLS

Experienced in business assessment and creative problem solving, with a heightened sense of entrepreneurship and detail- oriented approaches to achieve positive results. Highly motivated team player. Proficient in illustrator, Photoshop, CAD, Mac programs, Adobe, Excel, and Microsoft applications, 45 wpm. Trained in professional hand render- ings and spacial design.

REFERENCES

Personal and professional references available upon request

Contact this candidate