Customer Service Kitchen Manager

JENNIFER WILBANKS

***** ******** ******, *****, *******, 36535, US • 251-***-**** • adusb2@r.postjobfree.com With a hands-on management style, she is highly organized, hardworking, and resourceful. Individual with high energy excels at completing orders in a timely and accurate manner. Perform well in a team-oriented environment and under pressure. Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design. Team building

Problem resolution

Team management

Food preparation

Safe handling procedures

Strong verbal communication

Product ordering

Supervision

Organization

Customer service

Menu planning

First Aid/CPR

Team Leadership

Nursing

Pensacola State College - Pensacola, FL

Cook Manager - February, 2020 to Present

The Southern Grind Coffee House at the WHARF - Orange Beach, AL Cook

Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews. Communicated with customers over the phone or in person to take or enter orders, as well as gather information to help resolve customer complaints. Kitchen Manager in Training - May, 2016 to September, 2020 Kitty's Kafe - Gulf Shores, AL

Created recipes and menus using my knowledge of market demand and culinary trends. Observed food preparation, production, and plating for quality control. Was in charge of the day-to-day activities of [Number] employees in [Type] establishment, fostering an inspiring environment to maximize employee satisfaction.

Informed [Number] [Type] of employees about menu changes and procedures. Developed new recipes, outlined steps, and instructed staff on how to properly prepare them. ServSafe

First Aid/CPR Certified

Professional Summary

Skills

Education

Work History

Certifications

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