Data Entry Customer Service
Resume:
Kelly-Rose Maier
************@*****.***
PROFESSIONAL SUMMARY
Over 6 years of customer service experience, including providing in-person as well as phone support to customers. Consistently produce high quality results with established time constraints; excellent interpersonal, verbal and written communication skills and extremely well organized. Adept at multitasking, managing time efficiently and coordinating a variety of activities simultaneously. Detail oriented with a proactive approach to problem solving and prevention. Proficient in MS Word, MS Excel, MS Outlook, Data Entry, and Internet. I am also a PCI (Payment Card Industry) trained and certified agent.
SKILLS
Microsoft (Office, Word, Excel, Outlook, PowerPoint), Adobe, Customer Service, Data Entry, 60+ WPM, Call Center, Answering Phones (Inbound, Outbound), Phone System
(Cisco, TCN), and PCI compliance
PROFESSIONAL EXPERIENCE
Harland Clarke
May 2022 – Current
Community America Credit Union Project
Texan Credit Union Project
High-volume call center assisting customers with password resets,Online Banking, Auto- Loans, Mortgage payments, opening and creating new member accounts AT&T SALES (TEMP)
February 2022 - May 2022
Customer service/ sales
Worked with existing and new customers. Answering high volume calls, processing orders and data entry. Had to beat personal as well as team goals for the day, week, and month to hit commission. ETrade Service center – Remote (Temp)
June 2021 – October 2021
Customer Service Representative
● Handling high volume calls regarding Morgan Stanley accounts.
● Maintaining department metrics while offering efficient and accurate support. Support areas including Stanley Cash Management products, services, mobile app, general account questions and financial related inquiries. Sysnet Global Solutions – In person/ Remote
October 2019 – July 2020
Payment Compliance Agent
● Responsible for providing customer service
● Assisting clients with completing PCI compliance
● Assisting with scans
● Data entry
● Inbound/outbound calls
● Emails
Sutherland AT&T - Remote
2019 – October 2019
Technical Support Representative
• Responsible for providing customer service
• Responsible for assisting with equipment
• Troubleshooting
• Data entry
Activus Connect - Remote
May 2018 – December 2018
Test Caller Representative
• Responsible for contacting Customer Service Representatives with the Census Bureau.
• Quality Assurance
• Inbound calls
• Outbound calls
• Data entry
Safe Streets USA – Atlanta, GA
May 2017 – February 2018
Call Center Representative
• Responsible for providing customer service on behalf of ADT home security
• Responsible for making outbound phone calls to customers about upcoming deals and sales
• Received inbound phone calls from customers who need technical support
• Responsible for providing as much support as possible EDUCATION
Etowah High School – Woodstock, GA
College Prep Diploma
Georgia Highlands Technical College – Marietta, GA Healthcare Admin
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