Selena A Skelton

**** **** *** ***** ******, CA *2284; Phone: 714-***-****

Email: adusaa@r.postjobfree.com

Seeking to obtain a position with a company where I can utilize my previous experience and skills to support the organization’s goals as well as explore opportunities to grow with the company. SUMMARY OF QUALIFICATIONS

● Good organizational skills

● MS and other data entry software

● Multi-tasking

● Independent worker/ team player

● Fast learner

● Punctual and reliable

EXPERIENCE

Tabak's Health Products Garden Grove, CA 09/2005 – 3/2019 Customer Service Representative

● Answered calls/assisted customers with product questions, concerns and orders

● Reviewed credit card batches for errors and overpayments; make corrections

● Processed credit card payments

● Reversed credit card payments that were inaccurately entered

● Addressed any complaint letters from Better Business Bureau, Attorney General, companies or customers.

● Monitored performance of Customer Service Representatives

● Maintained a log of all product returns and reasons for the returns

● Contacted customers to generate interest in new products

● Entered phone, emails and fax orders into company system

● Typed all business letters for the company CEO

Bristolite Skylights Santa Ana, CA 3/2004 – 7/2005 Customer Service Representative

● Received and processed all orders by fax, mail or phone.

● Assisted customers in the showroom by demonstrating the companies, skylights

● Provided submittals and drawings to customers for approval

● Entered all outside dealer sales orders and provided a quote for approval Phoenix Door Manufacturing Tustin, CA 4/2001 – 12/2003 Customer Service Representative

● Answered all customer phones to get a quote on a high end designer door

● Assisted customers in showcasing our designer doors in the company show room

● Provided proposals and bids to current and potential customers.

● Generated sales

● Collaborated with web designer

Earlier: Additional customer service experience to include shipping and tracking, product demonstrations and communication with technical departments. Education

High School Diploma, General High School Curriculum Foothill High School, Santa Ana, CA High School Diploma References Available on Request

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