Data Entry, Typist, Phlebotomy Technician

Alexandra Doucette

Hudson, NH *****

781-***-****

***********************@*****.***

PROFESSIONAL EXPERIENCE

Bartender Pub49- Danvers MA

- Completing orders for customers.

- Ensuring each customer is taken care of

- Complete payments for cash, checks, and credit cards.

- Responsible for the lottery machine.

Recovery Support Specialist (RSS) Recovery Centers of America- Danvers, MA

- Completing patient rounds every 30 minutes.

- Bringing patients to groups and meals.

- Ensuring patients are well cared for.

- Running groups on different types of recovery

- Collecting patient vitals 3c daily

- Respond to any codes with complete care, while making sure other patients are safe. Clarus Marketing- OnBrand 24- Beverly, MA

- Managing 160+ agents over 3 call centers.

- Taking complaints and compliments from customers via phone, email and chat.

- Completing training for new agents in person, as well as over live webcam.

- Taking a minimum of 100 calls per day to help customers with their accounts as well as other concerns they may have.

Education Somerville Center for Adult Learning Experiences Somerville, MA High School Diploma - June, 2015

Graduated with honors.

NorthShore Community College Lynn MA- November 2021- March 2022

- Phlebotomy Technician

- NWCA Certified Phlebotomist.

Team worker who is able to adapt in highly dynamic and changing situations.

Excellent communication skills with a focus on customer service.

Experience with Microsoft O ce – Outlook, Word and Excel. SKILLS

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