Support Representative Substitute Teacher

HK

HAYLAD KEOWN

*************@*****.*** 501-***-**** Maumelle, AR 72113

Organized Substitute Teacher with many years of experience teaching in substitute role. Skilled at maintaining classroom organization and jumping into lesson plans without losing forward progress for students. Committed to student learning and cultivating educational atmospheres.

Meticulous Technical Support Representative tracks and analyzes all customer complaints and product faults. Contributes invaluable data to software development personnel. Produces exceptional products by leveraging actionable customer feedback data.

Capable experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Continuously boost customer loyalty to sustain strong sales and enable effective cross-selling. Excellent demonstration, negotiation and problem-solving abilities developed over years of my career. Solution-oriented in pursuing and capitalizing on new business opportunities.

Results-focused

Individualized care

Organization

Computer skills

Multitasking

Little Rock District Little Rock, AR

Substitute Teacher

08/2010 - 05/2019

Implemented lesson plans assigned by classroom teacher to educate students about key concepts.

Enforced classroom routines to keep students on schedule and operating at consistent level.

Provided notes and reports on school day activities to primary teacher. Managed high school classrooms during teacher absences. UAMS Hospital Little Rock, AR

Point of Service III

06/2003 - 06/2010

Built customer loyalty and strength by finding solutions to customers needs.

Monitored inquiries and complaints, delivering optimal levels of customer service.

Prepared solutions to ensure customer retention.

Register patients, and maintaining a good working environment Southwest Airlines Little Rock, AR

Reservations Agent

07/1996 - 06/2003

Assisted customers via phone by providing confirmations, answering questions and offering general information.

Researched and resolved customer issues.

Relayed information on availability, pricing and discounts to customers. Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills. Summary

Skills

Experience

Central Baptist College Conway, AR

Bachelor of Science in Organization Management

05/2009

Pulaski Technical College Little Rock, AR

Associate of Science in Computer Information System 05/2002

Pulaski Technology College North Little Rock, AR Associate of Science in Accounting

05/2002

Online Online

Associate of Applied Science in Coding

Education and Training

Contact this candidate