Customer Service Part Time
Resume:
J
Kyle James
******@*****.***
Palm Desert, CA 92211
EXPERIENCE
General Manager & Director of Sales and Marketing
Rancho Mirage, CA
Dr Mark Sofonio/ Feb 2004 to May 2022
Recruited, trained and empowered employees to achieve key performance indicators. Designed sales and service strategies to improve revenue and retention. Implemented successful business strategies to increase revenue and target new markets.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. Delivered exceptional client experiences through hands-on leadership of associates and managers.
Guided management and supervisory staff to promote smooth operations. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Led employee evaluations with constructive feedback to boost performance. Forecasted customer demand to set prices or credit terms for goods or services. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Built and maintained loyal, long-term customer relationships through effective account management.
Delegated work to staff, setting priorities and goals. Supervised employees through planning, assignments and direction. Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Administered employee discipline through verbal and written warnings. Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Trained employees on duties, policies and procedures. Created schedules and monitored payroll to remain within budget. Tracked monthly sales to generate reports for business development planning. Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Owner
Sacramento, CA
KJ Events/ Jan 1985 to Jan 2000
SCHEDULE INTERVIEW
RESUME RECEIVED
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution. Designed and maintained spreadsheets documenting vendor, facility and guest information.
Oversaw advanced event registration and day-of check-in to handle high volume of guests.
Searched and negotiated suitable venues as per setup requirements and budget constraints.
Worked with professional and trade associations to create memorable and successful events.
Followed local regulations for events and obtained necessary permits. Organized venues, budgets, guest lists, catering and event timelines. Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards. Created program activities, agendas and budgets based on client requirements. Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
Managed accounts and worked to continuously develop new revenue from existing clients.
Reserved space, equipment and personnel needed to facilitate events. Attended and participated in industry events.
Selected catering services for different types of events, balancing cost, menu and term options against client demands.7
Oversaw work of up to 700 staff seamlessly executing professional events.77 Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
Managed safe and smooth food delivery at banquets, conferences and social events. Handled client questions and concerns via different communication channels to deliver exceptional customer service.
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