Salesforce Developer Customer Service

Deepthi P

Lead SFDC Developer / Admin

Email: *******.*****@*****.***

Ph #: 469-***-****

Professional Summary

10+ years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Integration, supporting the cloud applications, communities and migration from Classic to Lightning, Lightning component development.

Expertise in Full Software Development Life Cycle (SDLC) implementation analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi-tier, web-based, and portals-based object-oriented enterprise applications.

Experience on Salesforce Lightning UI using Aura Components and LWC (Lightning Web Components).

Proficient in configuring and customizing Salesforce1 App.

Hands - on experience in building responsive application using by creating Lightning components (Client/Server-side controllers) using aura framework, Salesforce LDS styling.

Extensive knowledge in implementing, configuring and customizing Salesforce solutions.

Hands on experience in using the Aura framework and Salesforce lightning Design System (SLDS).

Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Communities and Force.com Sites

Experience in writing Apex Classes, Visual force Pages and Triggers.

Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules etc.

Profound knowledge in using Lightning components and Lightning Builder for Salesforce1.

Good experience in Salesforce Lightning in order to develop lightning components.

Highly Skilled in upgrading Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components.

Experience working with Force.com IDE, Visual Studio in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.

Experience in creating Dashboards, Reports, Custom Controllers, Visual Force pages, Tabs and analyzing the data in Salesforce.

Experience in working with client specific solutions like salesforce.com sandbox deployments, Force.com IDE, Eclipse, SOQL, SOSL and various production environments.

Hands-on experience in SFDC administrative tasks like creating Profiles, permission sets, Roles, OWD, Sharing rules, Users, Page Layouts, Workflows, Approvals, Reports and Dashboards.

Experienced in implementing record level security using Roles, Sharing Settings (Organization Wide defaults and Sharing Rules for different users at different levels of organization at object, field, and record level.

Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com.

Migrated data from various systems into Salesforce CRM using Data ETL tools such as Informatica on Demand, Cast Iron, and Data Loader.

Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip &

Auto Complete widget, SOAP, REST, BULK, Chatter, Streaming, METADATA API

Implemented Salesforce CPQ solutions using Apttus CPQ & Contract Life-Cycle Management.

A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

Technical Skills:

CRM

Salesforce.com

Salesforce.com

Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Lightning Web Components, Aura framework, Salesforce.com, Force.com IDE, Apex Data Loader.

SFDC Tools

Force.com IDE, Plug-in, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox and Production) Exact target, Sales cloud, Service Cloud, Marketing Cloud.

Integrating Tools

Apex Data Loader, Import Wizard, Data Export

Operating Systems

Windows, iOS, Android

IDE

Force.com IDE, Eclipse, Visual Studio

Education: Bachelor of Science in Kakatiya University, India

Professional Experience:

Client: GigaMonster Networks, GA Jan 2022 – Till Date

Role: Lead Salesforce Developer/Admin

Responsibilities:

Developed Lightning Pages within the Lightning Community Builder.

Attended daily status/standup meetings and worked extensively with the Agile methodology.

Detected gaps between business demands and standard program functionality, made a distinction between needs and wants, then designed and documented solutions to close the gaps.

Reviewing and streamlining the current CRM to ensure proper reporting of adoption data. releasing licenses by deactivating users.

Developed user Roles and Profiles, as well as shared settings and security restrictions.

Maintaining user accounts, contacts, leads, campaigns, dashboards, and reports, as well as user roles and standard objects.

Reports for customized financial data of the existing and projected portfolio were also generated.

Authorized data access, financial data security, and improved customer security infrastructure.

Based on the requirements, we created a variety of custom objects, components, controllers, reports, tabs, labels, visual force pages, validation rules, approval processes, and auto-response rules to automate business logic and report folders for various users and profiles.

Reports for customized financial data of the existing and projected portfolio were also generated.

Better consumer security infrastructure overall, as well as authorized access to data and financial information.

Created a customer management software to track client databases and financial transactions for the customer services team by gathering requirements for the use of the Salesforce CRM with the customer portal.

I managed the project from beginning to end while working with the client and the customer.

Participation in the creation, testing, and deployment of the application on QA and UAT servers. Written orders cause the creation of new case records for processing incoming customer service e-mail queries.

Developed a number of Reports (Summary Reports, Matrix Reports, Pie Charts, Dashboards, and Graphics) and Report Folders to aid managers in making better use of Salesforce as a sales tool. We also set a number of Reports and various User Profiles based on organizational requirements.

To implement business logic, workflow rules were created, and relevant tasks, time-triggered tasks, email alerts, and field changes were specified.

Performed administrative duties such as user and data management (Creating and managing roles, profiles, and users).

Environment: Salesforce.com platform, Force.com IDE, Apex classes, Triggers, Visualforce (Pages, Components & Controllers), UAT Server, QA Server, SOSL and SOQL, HTML, CSS, JSON service module, sales cloud, Apex data loader, Workflows & Approvals, Sandbox, Production, CTI, Java Script, Eclipse, Apex Triggers, Workbench, Steel Brick, REST API, SOAP, WSDL, Windows.

Client: Bealls, Bradenton, FL Dec 2020 – Jan 2022

Role: Salesforce Developer

Responsibilities:

Created Lightning Pages inside Lightning community Builder.

Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.

Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.

Extensively used the Base Lightning components like lightning data tables, lightning data service, Lightning pill in every Salesforce release.

Worked on lightning migration process, used latest Apex features like Switch statements, to refactor the Aura enabled Apex code.

Extensively used JavaScript in lightning component controllers to manipulate the data and make it visible in Customer UI

Extensively created Apex classes, Apex Triggers, Test classes using core Object oriented concepts

Involved in the lightning implementation migration and used the lightning app builder for standard lightning components.

Worked with marketing cloud to implement marketing campaigns and created journeys using marketing cloud tools like Journey builder to understand the customer data and to create strategies with journey mapping and used email studio to build the best email and make them as automated messages.

Created connected apps for giving the Salesforce access for external apps and save those access tokens and consumer setting as custom settings for each environment.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Involved in deploying the AppExchange applications and integrating with third party applications.

Used Service Cloud to get the customer information together in an integrated platform that incorporates marketing, lead generation, sales, customer service and provides access to applications through the AppExchange.

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.

Integrated the REST API based Web Services and Informatica for extracting the data from external systems.

As per business requirements, developed custom Lightning Components and used them in Lightning App Builder.

Environment: SFDC, Apex Language, Lightning Web Components, Visual Studio, Controllers, Triggers, Marketing Cloud, Process Builder, Service Cloud, Workflow & Approvals, Workbench, Apex Data Loader, Salesforce.com platform, Web services, Apex Classes, Custom Reports, schedules apex, Dashboards, Sandbox data loading, Change Sets, Windows.

Client: Affinity Bank, Atlanta, GA Jun 2018 – Dec 2020

Role: Salesforce Developer

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Used the Salesforce Lightning Design System (SLDS) in order to develop the Lightning Components.

Created the lightning components and added them in to different communities.

Create a complete file Upload utility in Lightning, Apex Classes and SOQL so that Users can attach files in the form and upload them to Salesforce case record.

Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Developed custom REST Web Services in Salesforce and published for External applications for consuming.

Involved in developing Salesforce Lightening Apps, Components, Controllers and Events.

Designed, Developed & deployed various APEX Classes, Triggers, Test methods also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.

Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.

Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.

Designed various types Email templates for auto response to customers.

Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.

Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.

Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Custom Objects, Records, Page Layouts, Roles, Work flows, SOSL, SOQL, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows.

Client: Combined Insurance, Chicago, IL Dec 2014 – June 2018

Role: Salesforce Developer/Admin

Responsibilities:

Involved in identifying, planning, and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.

Used the Force.com IDE for development and code promotion.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Developed batch interfaces and processes to integrate Salesforce.com with external systems.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Involved in developing tests for custom Apex code.

Created profiles and implemented object and field level security to hide critical information on the profile users.

Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Extracted the data from Salesforce.com application into the external databases (Oracle) for generating large data reports using the Informatica On-demand.

Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.

Developed visual pages to include extra functionality and wrote Apex classes to provide functionality to the visual pages

Provided post-implementation support to assist end users in creating reports, dashboards and certain administration tasks including creating and maintaining user profiles and privileges.

Implemented Agile Methodologies, Test Driven Development (TDD) with continuous builds and controlling iterative and incremental projects.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Environment: Salesforce CRM, Apex Language, Visualforce, Force.com IDE, Apex Classes, Service Cloud, Controllers, Triggers, Data Loader, SOQL, SOSL, Oracle, Agile, Windows.

Client: Indus Infotech, India Sep 2011 – June 2013

Role: CRM Developer

Responsibilities:

Involved in identifying, planning, and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.

Worked with email Marketing through Salesforce Marketing cloud which includes creating emails, Audience segmentation, testing, deployment, delivery, and reporting of metrics.

Managed the subscriber data, import, and segmentation using a combination of Salesforce Marketing Cloud tools and database queries.

Worked with Engineering partners to enable new integrations and to drive open issues to closure.

Developed dynamic content by utilizing AMP Script and\or SSJS.

Proactively used the data from Marketing Cloud extracts (sends, delivers, opens, clicks, unsubs, SMS activity) organized by key rollup attributes such as journey and LBGUPS category.

Used the Journey builder in running multiple campaigns along with Automation Studio and Contact Builder.

Proficient in Coordination of day-to-day email operations, building and segmenting audiences, and creating automated campaigns.

Scheduled the deployments in the Salesforce Marketing Cloud application and providing completion communications to the client.

Monitored the campaign post-deployment to validate completion.

Developed robust campaign documentation, including customer-specific work instructions.

Prepared customer assets for hand-off to other team members.

Used REST API for the functionality of Journey builder, mobile push.

Designing and coding responsive email templates using Adobe Creative Suite, HTML, and CSS3.

Worked with ExactTarget’s Amp Script to automate email sending processes.

knowledge on Data Raptor tool, Remote Actions, REST APIs to extract and Load Data from Salesforce

Environment: Salesforce CRM, Apex Language, Visualforce, Force.com IDE, Apex Classes, Service Cloud, Controllers, Triggers, Data Loader, SOQL, SOSL, Oracle, Agile, Windows.

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